sayhow
asked on
Mail arrives with no content via Lotus Domino 6.52, Client 6.52
The same mail send to two users. One arrives with full content, but another arrives with the content missing. That is only the heading details.
The user with the missing has his mail file on two servers -- one with 6.52 Domino, another still running Domino 4.51.
I need some suggestion on how to track down this problem, so that I can resolve this.
This does not happen all the time, but some of the times.
Any suggestions??
The user with the missing has his mail file on two servers -- one with 6.52 Domino, another still running Domino 4.51.
I need some suggestion on how to track down this problem, so that I can resolve this.
This does not happen all the time, but some of the times.
Any suggestions??
which nsf is the user accessing through his Notes Client and which version is this client?
Seems to me, that for some reasons, the content just can not be displayed correctly. How big is the email? If it has the same size like the one, the other user got, then it might be that the display - problem is due to the different versions. I have no experiences with domino 4.x, but try to watch the mail on the replica of the other server.
I know about some problems between Notes 5.x and 6.x mail - files, which could be solved by updating the mailfile on the server as well as the client.
hth,
Andy
Seems to me, that for some reasons, the content just can not be displayed correctly. How big is the email? If it has the same size like the one, the other user got, then it might be that the display - problem is due to the different versions. I have no experiences with domino 4.x, but try to watch the mail on the replica of the other server.
I know about some problems between Notes 5.x and 6.x mail - files, which could be solved by updating the mailfile on the server as well as the client.
hth,
Andy
ASKER
The client is version 6.52.
The mail file is ODS 43, using version 6.0 template on Dpmino 6 server.
Mail arrives on Domino 6 server first before replicating to Domino 4.5 server.
depending on user location, he retrive mail from server at that location.
The mail file is ODS 43, using version 6.0 template on Dpmino 6 server.
Mail arrives on Domino 6 server first before replicating to Domino 4.5 server.
depending on user location, he retrive mail from server at that location.
Did you check the Document Properties of the received mail? Maybe the fields are in the document but cannot be displayd (for some reason, yet unknown).
It might be a corrupt template. If the database is replicating two ways, i.e from and to the 4.5 server, AND both systems refresh the design of all databases, then accidents may happen. It is best to disable replication of the design of the database.
It might be a corrupt template. If the database is replicating two ways, i.e from and to the 4.5 server, AND both systems refresh the design of all databases, then accidents may happen. It is best to disable replication of the design of the database.
ASKER
I have more informatio to share with all you, and I have increased to points to 500.
A mail was send to three persons in the office. They all forward what they received to me: Here is the size of the mails as they are arrived at my mailbox:
From Peter 4165 (peter has added comment)
From Victor 7626
From Zannath 7493
Here is the log files of a mails sent to 3 persons, the user that has the problem is Peter J Craven. The mail is sent to Victor cc to Zannath and Peter. Mails to Peter and Zannath are forwaded via another domain.
======
05/03/2005 08:27:02 PM SMTP Server: mta1.keppelgroup.com (202.56.131.71) connected
05/03/2005 08:27:02 PM SMTP Server: Originator: <JunSheng.Chen@keppelshipy
05/03/2005 08:27:02 PM SMTP Server: Recipient: <dsawsales@citratubindo.co
05/03/2005 08:27:02 PM SMTP Server: Recipient: <vchan@citratubindo.com>
05/03/2005 08:27:03 PM SMTP Server: Message 00446508 (MessageID: <HJECIPJBNMBFJNPAHCDIIEGJC
05/03/2005 08:27:03 PM SMTP Server: mta1.keppelgroup.com (202.56.131.71) disconnected. 1 message[s] received
05/03/2005 08:27:03 PM Router: Transfer to server BUKOPIN.CO.ID is ready with 3 messages
05/03/2005 08:27:03 PM Router: Transfer thread 00000029 searching for work
05/03/2005 08:27:04 PM Router: Delivery to local recipient Victor Chan/DSAW/BTM/Citra is ready with 1 messages
05/03/2005 08:27:04 PM Router: Delivery thread 00000011 searching for work
05/03/2005 08:27:04 PM Router: Message 00446508 delivered to Victor Chan/DSAW/BTM/Citra from JunSheng.Chen@keppelshipya
05/03/2005 08:27:09 PM Router: No messages transferred to BUKOPIN.CO.ID (host mx2.BUKOPIN.CO.ID) via SMTP: SMTP Protocol Returned a Transient Error
05/03/2005 08:27:09 PM SMTP Server: scusmtp3.cybersite.com.sg (203.116.173.39) connected
05/03/2005 08:27:09 PM SMTP Server: scusmtp3.cybersite.com.sg (203.116.173.39) connected
05/03/2005 08:27:09 PM SMTP Server: Originator: <JunSheng.Chen@keppelshipy
05/03/2005 08:27:09 PM SMTP Server: Originator: <JunSheng.Chen@keppelshipy
05/03/2005 08:27:09 PM SMTP Server: Recipient: <pcraven@citratubindo.com>
05/03/2005 08:27:09 PM SMTP Server: Recipient: <zan@citratubindo.com>
05/03/2005 08:27:09 PM Router: Transfer to server BUKOPIN.CO.ID is ready with 3 messages
05/03/2005 08:27:09 PM Router: Transfer thread 00000026 searching for work
05/03/2005 08:27:10 PM SMTP Server: Message 004467DB (MessageID: <HJECIPJBNMBFJNPAHCDIIEGJC
05/03/2005 08:27:10 PM SMTP Server: Message 004467E5 (MessageID: <HJECIPJBNMBFJNPAHCDIIEGJC
05/03/2005 08:27:10 PM SMTP Server: scusmtp3.cybersite.com.sg (203.116.173.39) disconnected. 1 message[s] received
05/03/2005 08:27:10 PM SMTP Server: scusmtp3.cybersite.com.sg (203.116.173.39) disconnected. 1 message[s] received
05/03/2005 08:27:11 PM Router: Delivery to local recipient Peter J Craven/DSAW/BTM/Citra is ready with 1 messages
05/03/2005 08:27:11 PM Router: Delivery to local recipient Zannath Bee JH/DSAW/BTM/Citra is ready with 1 messages
05/03/2005 08:27:11 PM Router: Delivery thread 00000011 searching for work
05/03/2005 08:27:11 PM Router: Delivery thread 00000015 searching for work
05/03/2005 08:27:11 PM Router: Message 004467DB delivered to Peter J Craven/DSAW/BTM/Citra from JunSheng.Chen@keppelshipya
05/03/2005 08:27:11 PM Router: Message 004467E5 delivered to Zannath Bee JH/DSAW/BTM/Citra from JunSheng.Chen@keppelshipya
OFEDA1143A:3018ECAE ON48256FF6:004467E5 Size: 13K Time: 00:00:01 Hop Count: 1
===
Look at the size of the delivery -- becuase the mails to Zannath and Peter are router, there is a silight increase in size.
I asked both Peter and Zann to give me the view Page source details. Peter is not able to do it, as the choice is not availavble. Zanneth is able to do so, give me the following header information.
==== Header Info ===
Received: from scusmtp3.cybersite.com.sg ([203.116.173.39])
by notes.citratubindo.com (Lotus Domino Release 6.5.2)
with ESMTP id 2005050320270970-20814 ;
Tue, 3 May 2005 20:27:09 +0800
Received: from mail3.cybersite.com.sg ([203.116.101.138])
by scusmtp3.cybersite.com.sg (Cybersite Mail Server V8.0) with ESMTP id FJE74759
for <zan@citratubindo.com>; Tue, 03 May 2005 20:27:11 +0800
Received: from SMTP32-FWD by ptdsaw.com
(SMTP32) id A6E0E004A00566A35; Tue, 3 May 2005 20:26:56
Received: from mta1.keppelgroup.com [202.56.131.71] by mail3.cybersite.com.sg with ESMTP
(SMTPD32-8.13) id AE0E4A0056; Tue, 03 May 2005 20:26:54 +0800
Received: from conversion-daemon.mta1.kep
(iPlanet Messaging Server 5.2 Patch 1 (built Aug 19 2002))
id <0IFW00H01WWG2A@mta1.keppe
Received: from KEPPELC1BE4BE2 ([202.56.138.85])
by mta1.keppelgroup.com (iPlanet Messaging Server 5.2 Patch 1 (built Aug 19
2002)) with ESMTPA id <0IFW00J04Y0EUA@mta1.keppe
03 May 2005 20:14:39 +0800 (SGT)
Date: Tue, 03 May 2005 20:19:21 +0800
From: Chen Junsheng <JunSheng.Chen@keppelshipy
Subject: RE: Tubular Forming _ J Tube
In-reply-to:
<OFA1A34B39.06B7989B-ON482
To: vchan@citratubindo.com
Cc: dsawsales@citratubindo.com
Kevin YEOW <Kevin.Yeow_grp@keppelship
Message-id: <HJECIPJBNMBFJNPAHCDIIEGJC
MIME-version: 1.0
X-MIMEOLE: Produced By Microsoft MimeOLE V6.00.2800.1165
X-Mailer: Microsoft Outlook IMO, Build 9.0.2416 (9.0.2911.0)
Importance: Normal
X-Priority: 3 (Normal)
X-MSMail-priority: Normal
X-RBL-Warning: SPAMHEADERS: This E-mail has headers consistent with spam [4000081f].
X-Declude-Sender: JunSheng.Chen@keppelshipya
X-Note: This E-mail was scanned by Cybersite for spam.
X-Spam-Tests-Failed: IPNOTINMX, SPAMHEADERS, CATCHALLMAILS [-2]
X-MIMETrack: Itemize by SMTP Server on SinServer/SIN/Citra(Releas
05/03/2005 08:27:10 PM,
Serialize by Notes Client on Zannath Bee JH/DSAW/BTM/Citra(Release 6.5.2|June
01, 2004) at 04/05/2005 11:39:18
Content-type: multipart/alternative;
boundary="Boundary_(ID_pnA
--Boundary_(ID_pnAIEVHwE2E
Content-type: text/plain; charset=iso-8859-1
Content-Transfer-Encoding:
==== // ===
And, to make the whole thing more interesting, Peter sent all of us a mail, and it appear in our mailbox as blank.
I do realise that one quick way to resolve it, is just to uninstalled Lotus Notes from Peter's computer -- cleasn up the registry, then reintall the latest version. (He is using 6.52 now)
I would like to hear from the expert here on this matters, on possible cause, and suggested solutions
Sayhow
A mail was send to three persons in the office. They all forward what they received to me: Here is the size of the mails as they are arrived at my mailbox:
From Peter 4165 (peter has added comment)
From Victor 7626
From Zannath 7493
Here is the log files of a mails sent to 3 persons, the user that has the problem is Peter J Craven. The mail is sent to Victor cc to Zannath and Peter. Mails to Peter and Zannath are forwaded via another domain.
======
05/03/2005 08:27:02 PM SMTP Server: mta1.keppelgroup.com (202.56.131.71) connected
05/03/2005 08:27:02 PM SMTP Server: Originator: <JunSheng.Chen@keppelshipy
05/03/2005 08:27:02 PM SMTP Server: Recipient: <dsawsales@citratubindo.co
05/03/2005 08:27:02 PM SMTP Server: Recipient: <vchan@citratubindo.com>
05/03/2005 08:27:03 PM SMTP Server: Message 00446508 (MessageID: <HJECIPJBNMBFJNPAHCDIIEGJC
05/03/2005 08:27:03 PM SMTP Server: mta1.keppelgroup.com (202.56.131.71) disconnected. 1 message[s] received
05/03/2005 08:27:03 PM Router: Transfer to server BUKOPIN.CO.ID is ready with 3 messages
05/03/2005 08:27:03 PM Router: Transfer thread 00000029 searching for work
05/03/2005 08:27:04 PM Router: Delivery to local recipient Victor Chan/DSAW/BTM/Citra is ready with 1 messages
05/03/2005 08:27:04 PM Router: Delivery thread 00000011 searching for work
05/03/2005 08:27:04 PM Router: Message 00446508 delivered to Victor Chan/DSAW/BTM/Citra from JunSheng.Chen@keppelshipya
05/03/2005 08:27:09 PM Router: No messages transferred to BUKOPIN.CO.ID (host mx2.BUKOPIN.CO.ID) via SMTP: SMTP Protocol Returned a Transient Error
05/03/2005 08:27:09 PM SMTP Server: scusmtp3.cybersite.com.sg (203.116.173.39) connected
05/03/2005 08:27:09 PM SMTP Server: scusmtp3.cybersite.com.sg (203.116.173.39) connected
05/03/2005 08:27:09 PM SMTP Server: Originator: <JunSheng.Chen@keppelshipy
05/03/2005 08:27:09 PM SMTP Server: Originator: <JunSheng.Chen@keppelshipy
05/03/2005 08:27:09 PM SMTP Server: Recipient: <pcraven@citratubindo.com>
05/03/2005 08:27:09 PM SMTP Server: Recipient: <zan@citratubindo.com>
05/03/2005 08:27:09 PM Router: Transfer to server BUKOPIN.CO.ID is ready with 3 messages
05/03/2005 08:27:09 PM Router: Transfer thread 00000026 searching for work
05/03/2005 08:27:10 PM SMTP Server: Message 004467DB (MessageID: <HJECIPJBNMBFJNPAHCDIIEGJC
05/03/2005 08:27:10 PM SMTP Server: Message 004467E5 (MessageID: <HJECIPJBNMBFJNPAHCDIIEGJC
05/03/2005 08:27:10 PM SMTP Server: scusmtp3.cybersite.com.sg (203.116.173.39) disconnected. 1 message[s] received
05/03/2005 08:27:10 PM SMTP Server: scusmtp3.cybersite.com.sg (203.116.173.39) disconnected. 1 message[s] received
05/03/2005 08:27:11 PM Router: Delivery to local recipient Peter J Craven/DSAW/BTM/Citra is ready with 1 messages
05/03/2005 08:27:11 PM Router: Delivery to local recipient Zannath Bee JH/DSAW/BTM/Citra is ready with 1 messages
05/03/2005 08:27:11 PM Router: Delivery thread 00000011 searching for work
05/03/2005 08:27:11 PM Router: Delivery thread 00000015 searching for work
05/03/2005 08:27:11 PM Router: Message 004467DB delivered to Peter J Craven/DSAW/BTM/Citra from JunSheng.Chen@keppelshipya
05/03/2005 08:27:11 PM Router: Message 004467E5 delivered to Zannath Bee JH/DSAW/BTM/Citra from JunSheng.Chen@keppelshipya
OFEDA1143A:3018ECAE ON48256FF6:004467E5 Size: 13K Time: 00:00:01 Hop Count: 1
===
Look at the size of the delivery -- becuase the mails to Zannath and Peter are router, there is a silight increase in size.
I asked both Peter and Zann to give me the view Page source details. Peter is not able to do it, as the choice is not availavble. Zanneth is able to do so, give me the following header information.
==== Header Info ===
Received: from scusmtp3.cybersite.com.sg ([203.116.173.39])
by notes.citratubindo.com (Lotus Domino Release 6.5.2)
with ESMTP id 2005050320270970-20814 ;
Tue, 3 May 2005 20:27:09 +0800
Received: from mail3.cybersite.com.sg ([203.116.101.138])
by scusmtp3.cybersite.com.sg (Cybersite Mail Server V8.0) with ESMTP id FJE74759
for <zan@citratubindo.com>; Tue, 03 May 2005 20:27:11 +0800
Received: from SMTP32-FWD by ptdsaw.com
(SMTP32) id A6E0E004A00566A35; Tue, 3 May 2005 20:26:56
Received: from mta1.keppelgroup.com [202.56.131.71] by mail3.cybersite.com.sg with ESMTP
(SMTPD32-8.13) id AE0E4A0056; Tue, 03 May 2005 20:26:54 +0800
Received: from conversion-daemon.mta1.kep
(iPlanet Messaging Server 5.2 Patch 1 (built Aug 19 2002))
id <0IFW00H01WWG2A@mta1.keppe
Received: from KEPPELC1BE4BE2 ([202.56.138.85])
by mta1.keppelgroup.com (iPlanet Messaging Server 5.2 Patch 1 (built Aug 19
2002)) with ESMTPA id <0IFW00J04Y0EUA@mta1.keppe
03 May 2005 20:14:39 +0800 (SGT)
Date: Tue, 03 May 2005 20:19:21 +0800
From: Chen Junsheng <JunSheng.Chen@keppelshipy
Subject: RE: Tubular Forming _ J Tube
In-reply-to:
<OFA1A34B39.06B7989B-ON482
To: vchan@citratubindo.com
Cc: dsawsales@citratubindo.com
Kevin YEOW <Kevin.Yeow_grp@keppelship
Message-id: <HJECIPJBNMBFJNPAHCDIIEGJC
MIME-version: 1.0
X-MIMEOLE: Produced By Microsoft MimeOLE V6.00.2800.1165
X-Mailer: Microsoft Outlook IMO, Build 9.0.2416 (9.0.2911.0)
Importance: Normal
X-Priority: 3 (Normal)
X-MSMail-priority: Normal
X-RBL-Warning: SPAMHEADERS: This E-mail has headers consistent with spam [4000081f].
X-Declude-Sender: JunSheng.Chen@keppelshipya
X-Note: This E-mail was scanned by Cybersite for spam.
X-Spam-Tests-Failed: IPNOTINMX, SPAMHEADERS, CATCHALLMAILS [-2]
X-MIMETrack: Itemize by SMTP Server on SinServer/SIN/Citra(Releas
05/03/2005 08:27:10 PM,
Serialize by Notes Client on Zannath Bee JH/DSAW/BTM/Citra(Release 6.5.2|June
01, 2004) at 04/05/2005 11:39:18
Content-type: multipart/alternative;
boundary="Boundary_(ID_pnA
--Boundary_(ID_pnAIEVHwE2E
Content-type: text/plain; charset=iso-8859-1
Content-Transfer-Encoding:
==== // ===
And, to make the whole thing more interesting, Peter sent all of us a mail, and it appear in our mailbox as blank.
I do realise that one quick way to resolve it, is just to uninstalled Lotus Notes from Peter's computer -- cleasn up the registry, then reintall the latest version. (He is using 6.52 now)
I would like to hear from the expert here on this matters, on possible cause, and suggested solutions
Sayhow
ASKER CERTIFIED SOLUTION
membership
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To access this solution, you must be a member of Experts Exchange.
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.
I will leave the following recommendation for this question in the Cleanup topic area:
Accept: JockMurray {http:#14604752}
Any objections should be posted here in the next 4 days. After that time, the question will be closed.
marilyng
EE Cleanup Volunteer
I will leave the following recommendation for this question in the Cleanup topic area:
Accept: JockMurray {http:#14604752}
Any objections should be posted here in the next 4 days. After that time, the question will be closed.
marilyng
EE Cleanup Volunteer
Well, this kind of intermit issue need to debug at site.
It could be
1. network issue
2. different type of emails generate different behavior. Check the full email header and do the comparison.
3. Email server infrastructure or the setting issue. As for this, you might need to talk to vendor's (Domino) technical support
for assistance.
Regards,
Wesly