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Change the Display Name in Address Book

Posted on 2005-03-23
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Last Modified: 2006-11-17
We have a SBS 2003 server. As default, our Global Address List (GAL) is sorted by Firstname Lastname. We would like this changed to Lastname, Firstname. How is this done?

The same applies with the Address book in Outlook 2003. All names in the local contact folders as well as the GAL are all displayed Firstname Lastname. Hence, searches for a person's Lastname do not work... I would like to change this for all.

Thanks for your help on this one.
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Question by:omb
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Sembee earned 300 total points
ID: 13615721
Local contacts is easy enough to change.
Tools, Options, Contact Options.

The GAL is a little more difficult.
As far as I am aware, the only way to change it is to literally change the display name on the user's account. Their emails will go out with the same display name.

Surprised that searches on the lastname don't work. I have just tested on my own Exchange server where I have firstname lastname as the display name and I was able to enter my own surname and it found it correctly.

Simon.
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by:omb
ID: 13661600
Both local contacts & those in the GAL still don't work :o(... even when changing the relevant Tools, Options, Contact Options...

Basically, when I go to write a new email and use the To: button to search for an email address, a list of names from a certain address book are displayed. Regardless of which address book is selected, my contacts or the GAL, all names are still displayed as first name, last name. If a last name is typed, it does not find the name.

If I open my contacts folder, here the names are sorted last name, first name... but that's no good when trying to select names when writing an email.

any ideas?
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by:Sembee
Sembee earned 300 total points
ID: 13665453
You have changed all the display names in ADUC on the server?
Are you using Outlook 2003 in cached mode? It uses the offline address book which is only updated once every 24 hours. You will need to rebuild it by hand, then download it within Outlook.

To update the address book, start ESM, Recipients, Offline Address List. Right click on the default and choose Rebuild. Wait a little while for it to update.
Then go to Outlook, choose Tools, Send/Receive, Download Address Book.

Simon.
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LVL 3

Author Comment

by:omb
ID: 14068140
Updating all the display names for each users worked fine. However, I also need to do this for each newly created user - is there no way of having Exchange do this automatically?

I've come across tools like ADSI Edit & ADModify etc., any ideas? Am I on the right road?
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LVL 104

Expert Comment

by:Sembee
ID: 14068858
I have always set them by hand when setting up a new user. It is just part of the process. If you are bulk changing/creating then you may want to consider using the tools, but for one or two I don't think it is worth the hassle.

Simon.
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