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Outlook 2003 has lost "hooks" into System Event Sounds

Posted on 2005-03-24
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Last Modified: 2010-04-08
I am running MS Office 2003 on Windows XP.  When first installed, everything worked fine.  Then, for an unknown reason, the first thing I noticed was Outlook would error beep instead of using "New Mail Notification" when a message was delivered.  I have tried repair and reinstall with no luck at correcting the problem.
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Question by:soonerntexas
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LVL 21

Accepted Solution

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traval earned 2000 total points
ID: 13626524
First, if you go to TOOLS->OPTIONS->EMAIL OPTIONS->ADVANCED EMAIL OPTIONS is the "play a sound" box checked?

Second, go to START->CONTROL PANEL->SOUNDS,SPEECH,&AUDIODEVICES(skip this step if using "classic view" of control panel"->SOUNDS&AUDIODEVICES.

Click the SOUNDS tab, and under PROGRAM EVENTS scroll down under WINDOWS and highlight NEW MAIL NOTIFICATION and then click on the PLAY ARROW next to the BROWSE button bottom right.

Does the correct sound play there, or the error beep?
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Author Comment

by:soonerntexas
ID: 13626589
Thanks for responding.  

1.  Yes "play a sound" box is checked in Advanced Email Options.

2.  Correct sound does play in Control Panel Sounds (that's what I meant by "lost hooks").

Any other ideas would be appreciated.
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LVL 21

Expert Comment

by:traval
ID: 13626851
If you click TOOLS->RULES & ALERTS look thru any rules that are configured and see if they have "play <somesound>" upon the arrival of new email.

If not, then Click Start , and then click Run.  Type Regedit , and then click OK.  Navigate to the following key:
HKEY_CURRENT_USER\AppEvents\Schemes\Apps\.Default\MailBeep\.current

In the right pane, double-click (Default) to open the Edit String dialog box.  It should say something like this:
"%SystemRoot%\media\Windows XP Notify.wav"

If it mentions a different file, change it, click Exit , and then restart the computer.

If that's not the problem, when you say that Outlook lost "hooks" and that "the first thing I noticed was.." it makes me think maybe there are other problems beyond the sound that new mail notification plays.  If so please describe those as well.  This noise thing might just be a symptom of some other problem.
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Author Comment

by:soonerntexas
ID: 13633363
Nothing under Rules & Alerts.

Registry entry looks OK.

All anomalies are sound related.  A "rat-a-tat" sound when scrolling.  A "popping" sound when expanding or collapsing folders.  A "sliding" sound when deleting text.  

BTW, I did some checking and this seems to be an Office, not just an Outlook condition.  

When I delete text in Word, I hear the same sound.
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LVL 21

Expert Comment

by:traval
ID: 13633566
OK, good, other than the registry link and the rules there wasn't anything in Outlook that would affect what sound was played.  I assume that the sound is not messed up in non-Office applications?

Look in Add/Remove Programs on your control panel for "Microsoft Office Sounds" is there.  If so remove it and reboot the computer.
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Author Comment

by:soonerntexas
ID: 13633974
I removed "Microsoft Office Sounds" and rebooted.  No change in the sounds that I am hearing.

You are correct in assuming that the sound is not messed up in non-Office apps.
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Author Comment

by:soonerntexas
ID: 13633990
UPDATE!

I have lost all other weird sounds except the system beep when receiving mail.
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Author Comment

by:soonerntexas
ID: 13637693
Any ideas on fixing the "error beep" problem?  

You have been most helpful and I DO appreciate your help!
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LVL 21

Expert Comment

by:traval
ID: 13664103
First, using the reg key mentioned above (on the 24th) get the path to the file named above, the click START->RUN and put it in
( put in "%SystemRoot%\media\Windows XP Notify.wav or whatever" it says there, but without quotes)

If the sound plays normally, then I'd recommend finding the path and file name of another sound on your computer, then set the reg key to point to that other sound, test it by sending yourself a new message.  If that works OK, try switching it back to the original sound and then sending yourself another message to test.
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Author Comment

by:soonerntexas
ID: 13666663
Sound played normally when plugged into START -> RUN.

Changed sound in registry to a different sound and sent myself a test msg.  Same Results.

I'm beginning to think that there is actually some kind of error occurring on msg delivery that's causing the error beep.
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LVL 21

Expert Comment

by:traval
ID: 13667165
Well it's possible, we've exhausted any possibility that the sound file is causing this.  I'm assuming there are no pop up errors, but send yourself an email and when it comes back in and you here the error, look down at the bottom right corner of the Outlook window to make sure there isn't a hidden error occuring, you might see a little error sign there you can click on which would expand the error into a bigger window.
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Author Comment

by:soonerntexas
ID: 13667355
Sorry.  Didn't see any kind of symbol upon msg delivery.

I notice that under TOOLS -> OPTIONS -> Click on "Other" tab.  Click on "Advanced Options".  There is a box to check to "Enable Logging (Troubleshooting)".  Do you know what this is and how it works.  Is there maybe a log where we could look to see what's going on?
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LVL 21

Expert Comment

by:traval
ID: 13677003
You can test it, it certainly wouldn't log a problem with the sound, but if there are errors occurring and for some reason you aren't seeing the error screen then this might help.  It's not something I would wager on working, but we don't have a lot of better options, so.....

1.  turn on logging at the location you mentioned before.
2.  send yourself an email, click send
3.  wait 30 seconds, click send/receive
4.  turn off logging at the same window

Now your log file will be located here:  C:\Documents and Settings\<logon name>\Local Settings\temp\OPMLOG.LOG
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Author Comment

by:soonerntexas
ID: 13685387
OK ... so you're a safe gambler!  You were right.  Nothing of any signifcance showed up in the log.
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LVL 21

Expert Comment

by:traval
ID: 13685594
I'm a safe gambler until after the 4th beer, then look out!

At this point I would recommend that you create a new profile using the article below, configure it with the same internet mail account information, and see if you can reproduce the error beep when sending and receiving.

How to troubleshoot Internet e-mail configuration in Outlook 2002 and Outlook 2003 (286040)
http://support.microsoft.com/default.aspx?scid=KB;EN-US;286040

If not we can import the data into the new profile.
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