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Outlook 2003 - icon right click properties won't work

Posted on 2005-03-24
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Last Modified: 2008-02-01
Hi,
I just installed Office 2003.
From the Start menu Outlook icon, I created a desktop shortcut.

But when I right click on the desktop Outlook icon, I get the Windows shortcut properties, instead of the Outlook properties that allow setting up profiles. What could be the problem?

(I uninstalled first Office XP, and then installed Office 2003. Machine is WinXP.)

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Question by:campinas
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Expert Comment

by:ericjamesg
ID: 13626772
Something went wrong with the installation.  It should have automatically created an Outlook icon on the desktop.  You are getting the Windows properties, because you are clicking on a Windows shortcut to Outlook that you created.  There are two things you could try to get around this:

1. Uninstall office, restart, and re-install office
2. Go to Start/Settings/Control Panels/Mail (this should give you the same options you would get if you were right-clicking as you want it to work)

Thanks,
Eric
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Accepted Solution

by:
traval earned 2000 total points
ID: 13626786
Yeah, that's not going to work.  When you create a shortcut there's no connection, it's just a pointer to an EXE file and unable to access the messaging system "drive train" of your system.  This should work:

1. Start Registry Editor (Regedt32.exe).
2. Locate the following key in the registry:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Desktop\NameSpace
3. On the Edit menu, click Add Key, and then add the following registry key:
      Key Name: {00020D75-0000-0000-C000-000000000046}
4. Quit Registry Editor.

You must refresh the desktop to see the restored Outlook icon. To do this:
1. Minimize all open windows.
2. With the left mouse button, click on the desktop.
3. Press F5 to refresh the desktop.

Voila  :-)
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Author Comment

by:campinas
ID: 13627357
Thanks!
But the Start menu icon is not a shortcut and it doesn't show Outlook properties either... Why?
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LVL 21

Expert Comment

by:traval
ID: 13627971
If I understand the one you are talking about (accessed by clicking START button) it is a shortcut, or should be.  If you right click it, and choose properties, it should say "type of file: shortcut" on the general tab.

Normally the actual icon on the desktop or the MAIL icon on the control panel would be the methods of accessing what you are trying to get to.
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Author Comment

by:campinas
ID: 13628367
True... Thanks again!
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