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Modem Problems

Posted on 2005-03-24
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Last Modified: 2013-11-30
I recently purchased a new Rogers high speed internet modem from motorola to use their extreme internet service.  After installing my new modem, I began to experience problems with my online gaming ping immediately.  The ping for servers located in Toronto (where I live) are around 100 and my ping will often spike to 300, 400, 700 or higher on a regular basis.  I experienced no problems before upgrading both my modem and my service package.  What should I do? Revert back to my old modem?
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Question by:raymm
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8 Comments
 
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sciwriter earned 2000 total points
ID: 13628352
Have you gone into the modem setup and made sure the right ports are forwarded for the game usage?  This would be an essential first step, as lots of online games don't just use the HTTP or FTP ports 80, 8080 and 21, they use many others.  Do that before you even suspect anything else, reboot see what happens.  You have to get the specific port numbers from the gaming sites.  There are lots of things to do before giving up and going back.
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by:raymm
ID: 13640608
How do you access the modem setup?
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by:sciwriter
ID: 13640664
use the browser to go to its static IP address, usually 192.168.0.1 -- sometimes 192.168.1.1 -- you will need the login and password printed in the modem manual
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by:raymm
ID: 13640888
That is the router setup, isn't it?
Not the cable modem setup?
Is it possible to change settings for the cable modem?
SB1500 Surfboard Moterola Cable Modem
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Expert Comment

by:sciwriter
ID: 13640907
do you have ONE box or TWO -- answer that first.

If it is ONE -- then the router is built into the modem -- if TWO, then YES, that IP is the router, but THAT is what you have to configure.
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by:raymm
ID: 13640952
Two boxes, router, and cable modem.
I conclude that I am configuring the modem.
It asks for the name of the software, do I put in the process name?
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by:raymm
ID: 13640954
I mean when I am port forwarding.
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by:sciwriter
ID: 13641040
you configure the router as I stated in the first post
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