FrancisB
asked on
Laptop freezes when USB ports used
Have an HP omnibook xe4100 if I connect a mouse or printer to the USB port .. the internet connection freezes a short while alter.. but if I use touchpad without mouse connected no problem.. similarly I can use the printer without problem if I am not online with the internet connection..(using a built in 56k modem)
I have upgraded the BIOS on HP's advice but this has made no difference...
I have upgraded the BIOS on HP's advice but this has made no difference...
I'd be interested to know what version of windows you are using. If you're running win98 or ME it could be conflicting IRQs. Check your bios settings to see if you can reassign IRQ values so that nothing is being shared. If you're running 2000 or XP this won't matter.
I had a pc running xp that I built about a year ago that was giving me similar problems. that turned out to be a ground issue though and I don't think that is your problem in this case.
Erik
I had a pc running xp that I built about a year ago that was giving me similar problems. that turned out to be a ground issue though and I don't think that is your problem in this case.
Erik
Had this problem many times, very simple solution:
1. Go into Device Manager and expand the "Universal Serial Bus Controllers" group.
2. Uninstall every device listed under this group (right click on device, left click uninstall)
3. Be sure all USB devices are unplugged!! *THIS IS KEY*
4. Restart Computer
5. Upon restart the computer will recognize all the devices and install them.
6. Plug in a device and see if it works.
Hope this helps!
1. Go into Device Manager and expand the "Universal Serial Bus Controllers" group.
2. Uninstall every device listed under this group (right click on device, left click uninstall)
3. Be sure all USB devices are unplugged!! *THIS IS KEY*
4. Restart Computer
5. Upon restart the computer will recognize all the devices and install them.
6. Plug in a device and see if it works.
Hope this helps!
ASKER
Tried uninstalling and reinstalling drivers.. but made no difference
There are no conflicts in device Manager
Running XP
and have checked for viruses
could it be the actual board?
There are no conflicts in device Manager
Running XP
and have checked for viruses
could it be the actual board?
Doesn't matter if it says there are conflicts or not....just do the procedure. Its recognizing generic drivers when they don't work.
ASKER
sorry i worded my reply badly!
I checked for conflicts as 2 answers suggested and there were none THEN I uninstalled all the USB drivers and shut down laptop.. when i poswered up it installed new hardware.. but the mouse still froze the internet connection after a short while
I checked for conflicts as 2 answers suggested and there were none THEN I uninstalled all the USB drivers and shut down laptop.. when i poswered up it installed new hardware.. but the mouse still froze the internet connection after a short while
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In hardware properties are there any conflicts and does it say "this device is working properly" when looking at the usb ports?