Link to home
Start Free TrialLog in
Avatar of FrancisB
FrancisB

asked on

Laptop freezes when USB ports used

Have an HP omnibook xe4100 if I connect a mouse or printer to the USB port .. the internet connection freezes a short while alter.. but if I use touchpad without mouse connected no problem.. similarly I can use the printer without problem if I am not  online with the internet connection..(using a built in 56k modem)
I have  upgraded the BIOS on HP's advice but this has made no difference...
Avatar of Jack
Jack
Flag of United Kingdom of Great Britain and Northern Ireland image

Have you run a full scan for viruses?
In hardware properties are there any conflicts and does it say "this device is working properly" when looking at the usb ports?
Avatar of SUSQ
SUSQ

I'd be interested to know what version of windows you are using. If you're running win98 or ME it could be conflicting IRQs.  Check your bios settings to see if you can reassign IRQ values so that nothing is being shared.  If you're running 2000 or XP this won't matter.  
I had a pc running xp that I built about a year ago that was giving me similar problems.   that turned out to be a ground issue though and I don't think that is your problem in this case.

Erik
Had this problem many times, very simple solution:

1. Go into Device Manager and expand the "Universal Serial Bus Controllers" group.
2. Uninstall every device listed under this group (right click on device, left click uninstall)
3. Be sure all USB devices are unplugged!! *THIS IS KEY*
4. Restart Computer
5. Upon restart the computer will recognize all the devices and install them.
6. Plug in a device and see if it works.

Hope this helps!
Avatar of FrancisB

ASKER

Tried  uninstalling and reinstalling drivers.. but made no difference

There are no conflicts in device Manager

Running XP

and have checked for viruses

could it be the actual board?
Doesn't matter if it says there are conflicts or not....just do the procedure.  Its recognizing generic drivers when they don't work.
sorry i worded my reply badly!

I checked for conflicts as 2  answers suggested and there were none THEN I uninstalled all the USB drivers and  shut down laptop.. when i poswered up it installed new hardware.. but the mouse  still froze  the internet connection after a short while
ASKER CERTIFIED SOLUTION
Avatar of hunterdnance
hunterdnance

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial