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Norton Internet Security won't let Internet Explorer onto the Internet without disabling NIS first

Posted on 2005-03-25
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Last Modified: 2013-12-04
I just bought a new computer and I took the F: slave drive out of my old tower and inserted it as my E: slave driver in my new tower.  When I did this, none of my programs (Norton Internet Security, Excel, Word, CUTESite Builder, Diamond Mind Baseball, etc.) worked without installing them again.  Internet Explorer worked for a couple days then it quit getting online.  I kept getting a "Page Cannot Be Displayed" error message.  But, when I disabled Norton Internet Security, I can get online.  I have browsed through NIS looking for the right combo of settings for Internet Explorer but none of them let me online without disabling NIS first.  What gives?

Thanks,

Stacy
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Question by:sborah99
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12 Comments
 
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Expert Comment

by:stengelj
ID: 13634765
sborah99,

I am assuming since your said it is a new computer that you are using XP Home or Pro?  Is your NIS also the newest version (2005)? Please post if this is incorrect.
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Accepted Solution

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stengelj earned 2000 total points
ID: 13634783
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Expert Comment

by:stengelj
ID: 13635022
Thnx.  Glad I could help.
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Author Comment

by:sborah99
ID: 13635023
Thank you, Stengelj!  The Help Wizard from Symantec helped greatly!  You rock!

Stacy

P.S. I am running Windows XP Home and NIS 2004, just for the record.
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Author Comment

by:sborah99
ID: 13635053
Actually, I spoke too soon.  When I tried to get off the Experts Exchange site, it went straight back to "Page Cannot Be Displayed."  And the help wizard from Symantec did not help me any further.

Stacy
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LVL 9

Expert Comment

by:stengelj
ID: 13635066
Bummer! I'm not sure what you are supposed to do from here (with regards to EE points)...

How is it that you are able to get to this site (and Symantec) and not elsewhere?  Do you have some additional observations/information that you could share?
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Author Comment

by:sborah99
ID: 13635174
I've had NIS disabled as I was posting my thanks.  It let me roam around this site while it was enabled but when I tried to navigate to other sites, that's when it quit working.
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LVL 9

Expert Comment

by:stengelj
ID: 13635189
Not to be to forward..but can I suggest not using NIS?  I've never found NIS to be useful (I usually remove it with my clients) and the SP2 for XP seems equally as effective with its firewall stuff.  Consider abandonding NIS?  It's Ok if you say, "no" but I'm not a fan of these latest "security" software packages.  They tend to overestimate the liabilities while providing limited solutions that sometimes cause more problems than they solve.
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Author Comment

by:sborah99
ID: 13635268
I'll give it a shot and re-start Windows Firewall.  Hopefully, that should work.
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Author Comment

by:sborah99
ID: 13788274
So, I've been using Windows Firewall for a few weeks now and I've noticed quite a few pop-up ads coming my way.  I'd much rather have Norton Internet Security back as my firewall.  But I can't get online with NIS enabled, so what should I do to remedy this situation?  I hate these pop-ups!

Thanks,

Stacy
0
 
LVL 9

Expert Comment

by:stengelj
ID: 13790177
Firewalls do not block popups.  I would suggest a popup blocking program like the one included with Windows SP2 or Google toolbar.

Sypware can also cause popups.  Antivirus and firewall do not fix this either.  You may also want to download some spyware checkers like the new MS Anti-spyware, HiJackThis, or Ad-Aware.
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Author Comment

by:sborah99
ID: 13795813
I use the Google toolbar as well as Ad-Aware and Spybot.  And as far as I know, the popup blocking program is turned on in Windows Firewall.  I can't find a setting for it anywhere, so I assume it's on.
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