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Exchange 5.5 'Set As Reply Address' not working

Posted on 2005-03-28
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Last Modified: 2011-10-03
I've added a new address as a reply address for a user that's acting strange, here's what's happening:  let's say her main address is hjones@maindomain.com, but  hsmith's reply address is hjones@secondomain.com.  Hjones emails jsmith@aol.com, then jsmith@aol.com replies back -- to hjones@secondomain.com -- but the reply bounces back to jsmith because  reply address is coming up as hjones@www.secondomain.com (the "www." is being added to the reply address).  Here's what the bounce message looks like:
> Your e-mail is being returned to you because there was a problem with its
> delivery.  The address which was undeliverable is listed in the section
> labeled: "----- The following addresses had permanent fatal errors -----".
>
> The reason your mail is being returned to you is listed in the section
> labeled: "----- Transcript of Session Follows -----".
>
> The line beginning with "<<<" describes the specific reason your e-mail
> could
> not be delivered.  The next line contains a second error message which is
> a
> general translation for other e-mail servers.
>
> Please direct further questions regarding this message to the e-mail
> administrator or Postmaster at that destination.
>
> --AOL Postmaster
>
>
>
>    ----- The following addresses had permanent fatal errors -----
> <hjones@www.secondomain.net>
>
>    ----- Transcript of session follows -----
> <hjones@www.secondomain.com>... Deferred: Connection refused by
www.secondomain.com
> Message could not be delivered for 3 hours
> Message will be deleted from queue

Please help!!!
0
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Question by:jimshock
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6 Comments
 
LVL 3

Expert Comment

by:rmiller10
ID: 13644853
I'd check your DNS settings for the second domain. Is there a proper MX record?

Rob
0
 

Author Comment

by:jimshock
ID: 13644899
The MX record is on the correct address, I verified earlier
0
 
LVL 3

Expert Comment

by:rmiller10
ID: 13644980
Assuming you have already verified that the reply address is set correctly in Exchange Admin, have them send a message to a non-exchange account and then when you do a reply look at what it pulls up as the reply address ( You should also be able to see it in the message header). If it's wrong there it is likely an exchange issue. If it's correct there then it's most likely a DNS issue. If you want to send me the domain name I can take a look at the DNS records and see if I see any issues...

Rob
0
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Author Comment

by:jimshock
ID: 13645050
Please do, the domain name is artandantiques.net -- I had the user send me an email to a non-exchange account, and the reply address did come up as the proper address @artandantiques.net
0
 
LVL 3

Accepted Solution

by:
rmiller10 earned 2000 total points
ID: 13645320
DNS is hosed...

MX Record
artandantiques.net. MX IN 86400 mail.billian.com. [Preference = 10]

A Record
www.artandantiques.net. A IN 86400 207.107.174.28

CNAME Record
artandantiques.net. CNAME IN 86400 www.artandantiques.net.

Should Be:

MX Is fine!

A Record
artandantiques.net. A IN 86400 207.107.174.28

CNAME Record
www.artandantiques.net. CNAME IN 86400 artandantiques.net.

The only A record has the www. which is what is causing problems.

Take alook at http://www.dnsstuff.com/ and it can give you a lot of info and you should use it to check things out after changes have been made.

Rob
0
 

Author Comment

by:jimshock
ID: 13645371
Thank you very much, Rob ;-) !!
0

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