• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 310
  • Last Modified:

Exchange 5.5 'Set As Reply Address' not working

I've added a new address as a reply address for a user that's acting strange, here's what's happening:  let's say her main address is hjones@maindomain.com, but  hsmith's reply address is hjones@secondomain.com.  Hjones emails jsmith@aol.com, then jsmith@aol.com replies back -- to hjones@secondomain.com -- but the reply bounces back to jsmith because  reply address is coming up as hjones@www.secondomain.com (the "www." is being added to the reply address).  Here's what the bounce message looks like:
> Your e-mail is being returned to you because there was a problem with its
> delivery.  The address which was undeliverable is listed in the section
> labeled: "----- The following addresses had permanent fatal errors -----".
>
> The reason your mail is being returned to you is listed in the section
> labeled: "----- Transcript of Session Follows -----".
>
> The line beginning with "<<<" describes the specific reason your e-mail
> could
> not be delivered.  The next line contains a second error message which is
> a
> general translation for other e-mail servers.
>
> Please direct further questions regarding this message to the e-mail
> administrator or Postmaster at that destination.
>
> --AOL Postmaster
>
>
>
>    ----- The following addresses had permanent fatal errors -----
> <hjones@www.secondomain.net>
>
>    ----- Transcript of session follows -----
> <hjones@www.secondomain.com>... Deferred: Connection refused by
www.secondomain.com
> Message could not be delivered for 3 hours
> Message will be deleted from queue

Please help!!!
0
jimshock
Asked:
jimshock
  • 3
  • 3
1 Solution
 
rmiller10Commented:
I'd check your DNS settings for the second domain. Is there a proper MX record?

Rob
0
 
jimshockAuthor Commented:
The MX record is on the correct address, I verified earlier
0
 
rmiller10Commented:
Assuming you have already verified that the reply address is set correctly in Exchange Admin, have them send a message to a non-exchange account and then when you do a reply look at what it pulls up as the reply address ( You should also be able to see it in the message header). If it's wrong there it is likely an exchange issue. If it's correct there then it's most likely a DNS issue. If you want to send me the domain name I can take a look at the DNS records and see if I see any issues...

Rob
0
Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

 
jimshockAuthor Commented:
Please do, the domain name is artandantiques.net -- I had the user send me an email to a non-exchange account, and the reply address did come up as the proper address @artandantiques.net
0
 
rmiller10Commented:
DNS is hosed...

MX Record
artandantiques.net. MX IN 86400 mail.billian.com. [Preference = 10]

A Record
www.artandantiques.net. A IN 86400 207.107.174.28

CNAME Record
artandantiques.net. CNAME IN 86400 www.artandantiques.net.

Should Be:

MX Is fine!

A Record
artandantiques.net. A IN 86400 207.107.174.28

CNAME Record
www.artandantiques.net. CNAME IN 86400 artandantiques.net.

The only A record has the www. which is what is causing problems.

Take alook at http://www.dnsstuff.com/ and it can give you a lot of info and you should use it to check things out after changes have been made.

Rob
0
 
jimshockAuthor Commented:
Thank you very much, Rob ;-) !!
0

Featured Post

[Webinar] Database Backup and Recovery

Does your company store data on premises, off site, in the cloud, or a combination of these? If you answered “yes”, you need a data backup recovery plan that fits each and every platform. Watch now as as Percona teaches us how to build agile data backup recovery plan.

  • 3
  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now