jimshock
asked on
Exchange 5.5 'Set As Reply Address' not working
I've added a new address as a reply address for a user that's acting strange, here's what's happening: let's say her main address is hjones@maindomain.com, but hsmith's reply address is hjones@secondomain.com. Hjones emails jsmith@aol.com, then jsmith@aol.com replies back -- to hjones@secondomain.com -- but the reply bounces back to jsmith because reply address is coming up as hjones@www.secondomain.com (the "www." is being added to the reply address). Here's what the bounce message looks like:
> Your e-mail is being returned to you because there was a problem with its
> delivery. The address which was undeliverable is listed in the section
> labeled: "----- The following addresses had permanent fatal errors -----".
>
> The reason your mail is being returned to you is listed in the section
> labeled: "----- Transcript of Session Follows -----".
>
> The line beginning with "<<<" describes the specific reason your e-mail
> could
> not be delivered. The next line contains a second error message which is
> a
> general translation for other e-mail servers.
>
> Please direct further questions regarding this message to the e-mail
> administrator or Postmaster at that destination.
>
> --AOL Postmaster
>
>
>
> ----- The following addresses had permanent fatal errors -----
> <hjones@www.secondomain.net>
>
> ----- Transcript of session follows -----
> <hjones@www.secondomain.com>... Deferred: Connection refused by
> www.secondomain.com
> Message could not be delivered for 3 hours
> Message will be deleted from queue
Please help!!!
> Your e-mail is being returned to you because there was a problem with its
> delivery. The address which was undeliverable is listed in the section
> labeled: "----- The following addresses had permanent fatal errors -----".
>
> The reason your mail is being returned to you is listed in the section
> labeled: "----- Transcript of Session Follows -----".
>
> The line beginning with "<<<" describes the specific reason your e-mail
> could
> not be delivered. The next line contains a second error message which is
> a
> general translation for other e-mail servers.
>
> Please direct further questions regarding this message to the e-mail
> administrator or Postmaster at that destination.
>
> --AOL Postmaster
>
>
>
> ----- The following addresses had permanent fatal errors -----
> <hjones@www.secondomain.net>
>
> ----- Transcript of session follows -----
> <hjones@www.secondomain.com>... Deferred: Connection refused by
> www.secondomain.com
> Message could not be delivered for 3 hours
> Message will be deleted from queue
Please help!!!
ASKER
The MX record is on the correct address, I verified earlier
Assuming you have already verified that the reply address is set correctly in Exchange Admin, have them send a message to a non-exchange account and then when you do a reply look at what it pulls up as the reply address ( You should also be able to see it in the message header). If it's wrong there it is likely an exchange issue. If it's correct there then it's most likely a DNS issue. If you want to send me the domain name I can take a look at the DNS records and see if I see any issues...
Rob
Rob
ASKER
Please do, the domain name is artandantiques.net -- I had the user send me an email to a non-exchange account, and the reply address did come up as the proper address @artandantiques.net
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ASKER
Thank you very much, Rob ;-) !!
Rob