4200TN won't print to correct tray from certain workstations / applications

Posted on 2005-03-28
Medium Priority
Last Modified: 2013-12-15
We have a networked 4200TN, with a Windows 2003 server acting as a print server. We have two trays--letterhead and plain. The problem is that from certain workstations, and for certain applications, even if you declare tray 2 (letterhead) explicitly in print setup it doesn't print to that tray. The solution we are working off of now is to physically remove tray 3 when certain users want to print on letterhead, but this is starting to cause problems with other users printing large documents in the interim which print on letterhead and then have to be reprinted (which also wastes letterhead). Specifically, the problem seems to be confined to certain word documents and documents printed from Crystal Reports (not directly from CR8.5, but from an application that allows you to run reports).

Any suggestions? Have removed and reinstalled printer driver on the machine to no avail....
Question by:jbreg
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions

Expert Comment

ID: 13648488
Have you defined the trays at the printer be letterhead and plain? Are the trays in the printer defined to the correct size?

Author Comment

ID: 13648534
Where do I need to / can I set this?

Accepted Solution

Edan earned 900 total points
ID: 13726267
Right-click the printer icon on the server, select Properties and go into the Configuration tab. In there, ensure that the correct printer model & modifications are selected.
I think it's best to leave the tray assignments as "Unspecified", as this can conflict with the user's tray selection.


Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This seems to be a very common error related to the Samsung printer driver. First, this is the error we're talking about: Log: System Type: Error Event: 7000 Agent Time: 3:37:24 am 22-Apr-09 Event Time: 6:07:24 pm 21-Apr-09 UTC Source: Se…
When I recently replaced my image transfer kit on my office HP color laserjet 5550dn printer, I had a slight problem.  The left bracket that holds the transfer kit got stuck in the upright locked position instead of being at a 45 degree angle facing…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…
Suggested Courses
Course of the Month7 days, 23 hours left to enroll

765 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question