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Syncing Blackberry error

Posted on 2005-03-28
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Last Modified: 2012-05-05
Hello,

I have a 7100t Blackberry.  It's working fine and wirelessly communicating with the Web Client / Blackberry Internet.  Howver I cannot get it to Sync with my PC. It sees it and the connection is activated but I get the following error message:

<<The specified Intellisync configuration is invalid>>

The message displays when I try the "Synchronize now" option and when I try the "configure PIM" option.  Can anyone help?  I desperatly need this resolved.

Thank you,

Doreen
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Question by:baldridged
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5 Comments
 
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Expert Comment

by:Lunchboxfett
ID: 13665361
What OS are you running on your desktop? The following will work for Windows 2000 or XP.
Close out of the Blackberry Desktop manager.
Open Windows Explorer and navigate to "Documents and Settings\USERNAME\Application Data\Research In MotionBlackberry\Intellisync" You may need to show Hidden Files and Folders to view the Application data
Under the Intellisync folder you should have 2 or more sub folders. Delete the sub-folders only. Don't delete the files in the Intellisync folder.
Open the Blackberry Desktop Manager and connect your Blackberry and then try to sync.
You should be fine now.
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Author Comment

by:baldridged
ID: 13665496
When open the Intellisync folder there are 3 FOLDERS (manila folders) and 5 other "things" ...Ptrace.text doc, template.deploy, ilsync.gid, ilsync.cnt.bak and ilsyncptsfg (and outlook config ) .  I should delete these files???  

OH THANK YOU.............I hope this works.........let me know if these are the ones I should delete.

Doreen
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Expert Comment

by:Lunchboxfett
ID: 13666342
Just delete the folders all of the files in the Intellisync folder should not be deleted.
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Accepted Solution

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Lunchboxfett earned 2000 total points
ID: 13666378
Just to clarify. The 3 FOLDERS should be deleted. The 5 files you listed should not be deleted.
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Author Comment

by:baldridged
ID: 13667442
THANK YOU THANK YOU  THANK YOU!!!!!  I am so THRILLED!!! :D  

Doreen
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