ARCserve E6300 Windows NT SCSI PORT error on Windows Server 2003 SBS
Posted on 2005-03-28
ARCserve r11.1 (Build 3060) installed on new HP Proliant ML350 G4 running Windows Server 2003 SBS, on a Sony AIT 50GB external drive; everything appears to run until the following error appears:
E6300 Windows NT SCSI PORT error
The backup can not write to nor read from the media, and the backup fails. We have tried the following steps (from other Experts-Exchange questions regarding E6300_ to correct this issue:
1) disabled the Sony AIT drive in Windows' Device Manager
2) removed SCSI information from the HP Management
3) Attempted to check termination status.
The external drive came with a terminator, but if attached the server hangs while scanning for SCSI devices. We assume that the controller is providing termination. The drive will format a tape successfully, yet the backup stops as soon as it starts to write data to the tape, with the log showing a small amount of data written to the tape (perhaps header information only?).
The tape drive is the only device on either of the two embedded SCSI controllers on this server, the hard drives are connected to a Smart Array Controller. When checking the event log, the following error is present:
The driver detected a controller error on \Device\Scsi\symmpi1.
We need to have a backup as soon as possible, so any help would be greatly appreciated.