Link to home
Start Free TrialLog in
Avatar of breikers
breikers

asked on

Exchange 2003 does not automatically generate email address for new user

I have an Exchange 2003 enterprise server installed in the network. Until recently everything worked ok. When i added a new user , it would supply an email address. But now new users do not get email addresses supplied by the exchange server. I do not get any error messages etc.

Does anybody have an idea ?
Avatar of Urlryn
Urlryn

Usually there is a short delay after adding a new user before the recipient policy updates to the new user.

Wait a few mins (well by now it should be there).....if not check your recipient policy to make sure they are showing the correct default email correctly. This is under Exchange>Recipients>Recipient Policy.

Also open the user and goto email addresses and see if the box for Update automatically is checked for recipient policies.

Hopefully this helps if you haven't done this already! :)

Duane
Avatar of breikers

ASKER

I have already tried this, but the email addressen are not supplied to the users. If someone has an idea , please help. This is getting to be a big problem.
ASKER CERTIFIED SOLUTION
Avatar of Urlryn
Urlryn

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
I checked the recipient policy and it seems to be OK. The users are able to login to the network, but do not show up in the Global adres list.
The server is scheduled for a reboot tonight, and we'll see if this resolves the issue.
The server reboot has solved the issue. But i would still like to know what caused the problem in the first place. I would like to thank everybody for their comments.
I have the same problem - for every new user I create I have to reboot the server for the e-mail addresses to be created.

eddie
By the way if rebooting does not work, go to ESM > Recipients > Recipient Update Services > Right click on the right pane on both the services that exist and click UPDATE NOW.  

Check the email address tab then.  If configuring outlook log off and back in of this solution worked.
I had the same exact issue after an extended power outage forced us to shut down our entire data center.  Any users created in AD after the power outage did not show up in the Global Catalog, even though everything appeared to be fine in the new user wizard, and the box to create an exchange mailbox was checked.  Nothing in the event logs pointing to anything seemingly related to this issue.  We have two DCs in our environment, and two exchange servers, and replication was reporting as successful.
I found that as tw525 suggested above, I went into RUS on our Exch 2003 box and saw that it had the OTHER Exch server listed as the Exchang Server for RUS and an old backup DC listed as the RUS service DC.  I pointed both of the services to the new Exchange box and our primary DC and like magic all of the users created since the power outage showed up in the GC.  Thanks tw525 for the tip!!

Eric
Thanks, this solved my problem I've been trying to work out for month.
-----------
tw525
05.22.2008 at 10:48PM CEST, ID: 21627471
By the way if rebooting does not work, go to ESM > Recipients > Recipient Update Services > Right click on the right pane on both the services that exist and click UPDATE NOW.  

Check the email address tab then.  If configuring outlook log off and back in of this solution worked.


   


   


Network_MD
05.23.2008 at 05:40PM CEST, ID: 21633128
I had the same exact issue after an extended power outage forced us to shut down our entire data center.  Any users created in AD after the power outage did not show up in the Global Catalog, even though everything appeared to be fine in the new user wizard, and the box to create an exchange mailbox was checked.  Nothing in the event logs pointing to anything seemingly related to this issue.  We have two DCs in our environment, and two exchange servers, and replication was reporting as successful.
I found that as tw525 suggested above, I went into RUS on our Exch 2003 box and saw that it had the OTHER Exch server listed as the Exchang Server for RUS and an old backup DC listed as the RUS service DC.  I pointed both of the services to the new Exchange box and our primary DC and like magic all of the users created since the power outage showed up in the GC.  Thanks tw525 for the tip!!

Eric