Lotus Approach crashes when duplicating form letter
Posted on 2005-03-29
Hi, I'm using Lotus Smart Suite V 9.8. I upgraded from V 9.7 because of this error. Every time I use Approach to create or duplicate a form letter using my existing data base, the application crashes. I have tried this on different machines with the same result. The OS is XP home. This is what happens: Approach starts normally, I open an existing .APR file, it opens fine. I click design, the design window opens, no problem. I click letter in the file menu, then duplicate form letter and a window opens stating " Lotus Approach has encountered a problem and needs to close" I click don't send to Microsoft and the application closes. The details of the error message are:
Mod Name: apprchtx.dll
I uninstalled and reinstalled, no difference. The same thing happens on every machine I tried. Is there a fix for this? Can anybody help? Thanks.