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Lotus Approach crashes when duplicating form letter

Hi, I'm using Lotus Smart Suite V 9.8. I upgraded from V 9.7 because of this error.  Every time I use Approach to create or duplicate a form letter using my existing data base, the application crashes. I have tried this on different machines with the same result. The OS is XP home.  This is what happens: Approach starts normally, I open an existing .APR file, it opens fine. I click design, the design window opens, no problem. I click letter in the file menu, then duplicate form letter and a window opens stating " Lotus Approach has encountered a problem and needs to close" I click don't send to Microsoft and the application closes.  The details of the error message are:

Approach.exe  
Ver. 9.8.209.600  
Mod Name: apprchtx.dll      
offset; 0000bce7      

 I uninstalled and reinstalled, no difference. The same thing happens on every machine I tried.  Is there a fix for this? Can anybody help?  Thanks.
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cssi1234
Asked:
cssi1234
1 Solution
 
suesloanCommented:
Lotus has published a "tech note" that lists the following possible causes of this error:

1) There is a problem with apprchtx.dll - the file may be corrupted or some other program has installed an older copy of the file on your system. Search and find all copies and delete any older ones or ones not in the c:\lotus\approach folder. Reboot.

2) You have no default printer on the computer, or you have a fax program or other "non printer" set as the default.

3) The text block on the form letter you are trying to duplicate is corrupted. You can copy its content to a Notepad file, then delete the form letter and create a new one.

Sue Sloan
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cssi1234Author Commented:
Thank you for your response, however, this problem has been resolved by Lotus. There is a patch available from Lotus as there is indeed a problem with apprchtx.dll.  Merely deleting all copies will not fix the problem. The file needs to be replaced with the the patched one. Thank you again.
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suesloanCommented:
I do not see any reference to this .dll in the "fix list" for 9.8.1 or 9.8.2. Could you tell me where you found the patch?

Sue Sloan
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cssi1234Author Commented:
That's probably beacause there is no reference. Why? Who knows. I called Lotus support and they emailed it to me. Fixed it right up.
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VolleyTomCommented:
Hmm, mind emailing me the file?

purplemoose <at> gmail //dot// com
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CRAKCommented:
This question has been classified abandoned. I will make a recommendation to the moderators on its resolution in a week or two. I appreciate any comments that would help me to make a recommendation.

Unless it is clear to me that the question has been answered I will recommend delete. It is possible that a Grade less than A will be given if no expert makes a case for an A grade. It is assumed that any participant not responding to this request is no longer interested in its final disposition.

If the user does not know how to close the question, the options are here:
http://www.experts-exchange.com/help.jsp#hs5

CRAK
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suesloanCommented:
Lotus does indeed have a "patch" for this problem in 9.8 that will be included in the next release this fall. If you have the problem and call Lotus Tech Support, they will email you the patch file.

I have formally requested a copy of this patch for posting in our Free Downloads on XpertSS.com and I am awaiting their "legal" approval to do so.

Sue Sloan
<removed - CRAK>
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