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Encounter Error when using MGTEK Help Producer toolbar for Word

Posted on 2005-03-29
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Last Modified: 2007-12-19
I recently installed MGTEK's Help Producer 2.1 for Word (www.mgtek.com/helpproducer).  It installs a toolbar which is integrated with Word and exports the Word file as a HTML Help or Web Help solution.

When I go to export my Word document I get the following error:
Failed to export document: Failed to load script ‘C:\DOCUME~1\MOSHE~1.CRI\LOCALS~1\Temp\976D9CB1-DC1F-4D24-92C5-CC709E5860C1\build.js’: Failed to locate a scripting engine for ‘C:\DOCUME~1\MOSHE~1.CRI\LOCALS~1\Temp\976D9CB1-DC1F-4D24-92C5-CC709E5860C1\build.js’.

I know that this isn't exactly a Word question but I wasn't sure where to ask it.  I'm very perplexed by this problem and am wondering if anyone has any idea why this might be happening.  Any help would be greatly appreciated!
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Question by:moshecristel
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by:Joanne M. Orzech
ID: 13657478
Hi moshecristel - You need to contact mgtek tech support.
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by:moshecristel
ID: 13657958
I had e-mailed them already but was hoping for a quicker answer to my problem.  The problem, as it turns out, was resolved by installing (re-installing?) Microsoft Windows Script 5.6 (http://msdn.microsoft.com/library/default.asp?url=/downloads/list/webdev.asp).  As seems to be the case with a lot of my problems, it was solved before I ever really understood what was wrong.
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