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Sent Items suddenly deleted

Posted on 2005-03-30
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Last Modified: 2008-03-06
Hi guys,
An unusual thing has happened with outlook express. All my emails in the sent folder have been deleted, except for the last 2 days worth of sent email.
I went into look at..
C:\Documents and Settings\esoul\Local Settings\Application Data\Identities\{E7090005-60B4-400E-8B83-69CD19ECF886}\Microsoft\Outlook Express\
and indeed, the sent file has shrunken to 535kb. And we are talking about a years worth of sent emails here. I did not delete anything, and nothing is in the deleted items folder. Does anyone have a remote clue as to what could have gone wrong?, and how to possibly resolve it (hopefully).
Thankyou in advance.
ES
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Question by:elusivesoul
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13 Comments
 
LVL 21

Accepted Solution

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traval earned 2000 total points
ID: 13664631
Maybe you accidentally turned on archiving for the sent items.  Right click the sent items folder, choose properties, and go to the autoarchive tab to see if the folder is configured to do this.

If so, look for the location and file name of the archive pst file that is being used.
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Author Comment

by:elusivesoul
ID: 13664717
But I'm using outlook express, not outlook. Outlook express doesnt have an archiving feature.
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LVL 21

Expert Comment

by:traval
ID: 13664784
Oops, sorry, didn't see that.  Search your harddrive (including hidden files and folders) for "sent items.dbx" (also try *.dbx if it's not popping up).  If you find a "sent items.dbx" that was last modified more than two days ago that's probably it.

The folders that Outlook express is currently using are located in a folder identified by clicking TOOLS->OPTIONS->MAINTENANCE->STORE FOLDER.  It's possible your file was moved.  Also look in Recycle Bin in case it was deleted.

Click FILE->IMPORT->MESSAGES->OE6->OE6 information store->and point to the file you found to import it.
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Author Comment

by:elusivesoul
ID: 13665348
I cant seem to find it anywhere on the harddrive.  I also looked in the recycle bin, nothing there. This is strange, as there is no unusual action that was taken that could have caused this.
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LVL 21

Expert Comment

by:traval
ID: 13665506
OK, look in the folder where all of your dbx files are (pointed to in TOOLS->OPTIONS->MAINTENANCE->STORE FOLDER).  There should be a sent items folder there, at least, because we are seeing the last two days still.  

Right click the "sent items.dbx" file and choose properties.  What is the date it says this file was created on?
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Author Comment

by:elusivesoul
ID: 13667209
It says Friday, 26 April 2002, 11:39:20 AM

But I do archive it every year, so the emails in the sent folder had one years worth of emails. I would be so grateful Traval if I could get those emails back again.
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LVL 21

Expert Comment

by:traval
ID: 13677029
OK, go back to the same location (where STORE FOLDER points to).  Look for and delete a file called FOLDERS.DBX, this file doesn't contain data it is an index and it is automatically recreated if Outlook Express opens and it is missing.  So then open Outlook Express and see if your old email is visible.
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Author Comment

by:elusivesoul
ID: 13677199
ok, this is getting "funnier". I went to the folder, and as soon as i merely select or hover the mouse cursor over FOLDERS.DBX, the blue screen of death comes, and it says "Bad_Pool_Error". I tried it also in safe mode, and it did the same thing. The only thing i could do next was to restart my pc.
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LVL 21

Expert Comment

by:traval
ID: 13681392
hmmm, quick search on the error doesn't pull up anything at all at Microsoft, the error isn't even mentioned that I would find.  Googling I find several articles which discuss one or more of the following things being involved and possibly causing this:
1.  Windows XP Service Pack 2
2.  nVidia video cards
3.  NetGear wireless

Any of these involved, and if so were they recently introduced into the equation?

Getting a BSOD while hovering over a file on the computer is an Operating System issue, so you might want to post a 0 or small point question in the appropriate Windows forum with a hyperlink to this question, so that we can try to draw in someone more familiar with your OS.
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Author Comment

by:elusivesoul
ID: 13862893
damn, sorry travel, i never got an email notification for your last comment. None of the above were introduced except xp2. but that was introduced 3 months earlier before i lost my sent items. i think i've actually lost the sent file without any chance of recovery, i mean, the disk space size does not lie right?.
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LVL 21

Expert Comment

by:traval
ID: 13867410
Yes, assuming there are no other sent item dbx files on the computer, then 1/2 mb is all the sent items available.  Depending on the amount of email you receive, and whether that email frequently contains attachments or pictures, that could be a whole years worth or a single day.
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