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Lotus Notes mail hangs after doing a user name change

Posted on 2005-03-30
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Last Modified: 2013-12-18
I'm running Domino 6.5 and put through an admin request to change a user's name this morning. Now when the user tries to access her mail file, Notes hangs. She can open the calendar view but the mail view just hangs. There's no problem with the mail file when I open it through the administrator client or when she uses it through the web browser interface. The problem seems to be limited to the desktop client. I uninstalled and reinstalled Notes on her desktop and it didn't help. Any ideas?
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Question by:achalmers2004
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11 Comments
 
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Expert Comment

by:twizted_teck
ID: 13666188
Next step I would do is a "tell adminp proc all" through the domino console and then have her retry it. I think there are four stages that it takes to do a name change through the admin4 db and generally takes 21 days, but you can speed up the process by using "tell adminp proc all".
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Author Comment

by:achalmers2004
ID: 13680805
OK, I did "tell adminp proc all" on Wednesday afternoon (3/30)...didn't have a chance to get back to this until this morning. She still can't get into her mail view.
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Author Comment

by:achalmers2004
ID: 13680944
Correction, mail view does open but it takes about 10 minutes.
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LVL 5

Expert Comment

by:twizted_teck
ID: 13681507
Is it a local replica that she's using?
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Author Comment

by:achalmers2004
ID: 13681537
No, she's using the file from the Domino server.
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Expert Comment

by:twizted_teck
ID: 13681744
I would look in the admin4 db and go to all requests by name view and look and see what stage of the name change it is at. Then do another tell adminp proc all and see if that changes the stage that the process is in. If not it's possible that name change became corrupt some how.
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Author Comment

by:achalmers2004
ID: 13681937
It seems like the name change finished OK. I see 8 actions and after each one it says that the server peformed the action and lists the date and time. The actions are:

Initiate Rename in Domino Directory
Rename Person in Domino Directory
Rename in Access Control List
Rename in Person Documents
Rename Person in Unread List
Rename Person in Free Time Database
Rename Person in Calendar Entries and Profiles in Mail File
Rename in Reader/Author fields

The only unusual thing I see is when I go into the last one (Rename in Reader/Author fields) I see this message: "Have this person open the databases listed in the "views", "agents", and "folders" fields with a 5.05 or later client.  The person will lose access to these views, agents, and folders if he does not open the databases before his name change expires on: " I don't know what this means.

I ran tell adminp proc all again and don't see any changes. What would be involved in recovering from a name change that got corrupted?
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Expert Comment

by:twizted_teck
ID: 13682022
What version on the lotus notes client is this person running. If she is running an R5 template, try changing her database design to a R6 template. Something similiar happened to with a name change and what I ended up doing was putting in a back up of the user's person doc back into the names.nsf and deleting the other one and putting  a back up of the id before the name change. Then verified that the ACL was correct on the mail file and also deleting the name change request from the admin4 db. Everything worked fine for the person but there name was to the old name.
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Author Comment

by:achalmers2004
ID: 13682102
Her Notes client is 6.5. I think I follow what you're saying, but how did you go about getting a backup of the user's person document? Would I just restore an old copy of names.nsf to another drive? Can I open a second copy of names.nsf in the administrator client and just copy and paste the one document into the live copy of names.nsf?
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Accepted Solution

by:
twizted_teck earned 375 total points
ID: 13682378
The easiest thing to do if you have a backup on the old id and get the the certificates of the id (public key) and copy it to notepad or any text editor. Then through Domino Admin client make new person doc use the add a person and add in each filled that needs to be configured manually and copy the public key back into the person doc . By doing it this way you can go ahead a change the end users name without using the adminp process. I've done it this way as well and having had a problem. I do this as last resort because you'll need verify all ACLs are correct afterwards.
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Author Comment

by:achalmers2004
ID: 13717108
I'm not totally comfortable with following the procedure twizted_teck recommends, but I've accepted the answer. I think I will end up deleting the user, recreating her ID and mail file, and copying everything from the old nsf file into the new one.
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