login prompt grayed out for username & password

Posted on 2005-03-30
Medium Priority
Last Modified: 2012-08-13
I have a windows 2003 server that I can not login to because when I press ctl-alt-del the login window comes up but the username field and password field is grayed out.  Any help would be great!!
Question by:mkells4587
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Expert Comment

ID: 13666474
Could you post some more info about this problem?

Where there any system changes since the last reboot (group policy applied, hardware added, etc.)?

Was Terminal Services in Admin mode installed?  - That could allow you to connect to the server remotely and do some troubleshooting...

Sorry, need some more info

Author Comment

ID: 13666694
Nothing has changed on the system since it was built and configured about eight months ago.  I have rebooted it several time in that eight month period with no problems like this one.  The last reboot on this server was three weeks ago because MSexchange was locked up but no changes to hardware or configurations were done at this time.  
I was working on this server yesterday around 1:00pm ET with no problems.  I finished what I was working on and logged off.  Went to work on it this morning and the login prompt was grayed out for username and password.  Thanks for you reply

Accepted Solution

royalcanin earned 1050 total points
ID: 13666841
Are you running VNC or PCanywhere on that server?

There is an issue with VNC on 2003 that causes this greyed out logon box, only solution I've found was a hard reboot...

I'll see what else I can find.
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Expert Comment

ID: 13666858
Have you ever configured "Autologon" for this box?

If a reboot doesn't fix it you may want to try holding down the Shift key before the Ctl Alt Del box shows up, (this is how you would bypass autologon).

Author Comment

ID: 13667235
Yes I am using tight VNC to access this box remotely.  I will try to hook am monitor up direct to the box and see if I get the same result from there.  No I am not using autologin on this server.  I will give this a try and post my results.  Thanks for the help!

Author Comment

ID: 13672581
I hooked up a monitor direct to the server and the username and password fields are still grayed out.  Is anyone have any other ideas of how to fix this without have to shut this server down hard.

Author Comment

ID: 13675175
I had to just hard reboot this server but it is working just fine now.  Thanks for all your help!

Expert Comment

ID: 14634305
I now have this same problem on a Windows 2003 Server and have posted the question again hoping someone knows how to fix and stop this.


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