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Blackberry Calendar failed to Sync.

Posted on 2005-03-31
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Last Modified: 2008-01-09
I  have a problem with Outlook calander sync. I'm running BlackBerry Enterprise Server with Exchange 2000. I have 10 Blackberry 7290 handhelds all of them are working except 1 device cannot Sync from handheld to Outlook but have no problem Sync wirelessly from Outlook to Blackberry. I put in a new version of CDO.dll in the BlackBerry server. It is still not working. I already open a case with Blackberry and spent 6 hrs on the phone with the support but still could not fix the problem.
Can any please help?

Thanks in advance,

Sentoso
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Question by:Sentosos
12 Comments
 
LVL 18

Expert Comment

by:JConchie
ID: 13672578
Sentos,
First go into Desktop manager/Intellisynce/configure pim and make sure that the wireless calander setting is set to "syncronize"

Did blackberry tech support have you delete the service books on the handheld and download new versions?

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Author Comment

by:Sentosos
ID: 13676044
I did the Intellisynce set to Calendar --> Blackberry Wireless. Deleted the service book on handheld and I'm not sure if we download a new version. BES Administrator has full right on user mailbox also.

Thanks
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LVL 18

Expert Comment

by:JConchie
ID: 13676142
If you deleted the service book on the handheld, the next time it connects with the network, it will automatically download a new version.
"I did the Intellisynce set to Calendar --> Blackberry Wireless"    That means you only have outlook set to write to the handheld.  Change the setting to "syncronize"
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Author Comment

by:Sentosos
ID: 13704470
Now I got to talk to a senior engineer at Blackberry. He suggest that I deleted the mailbox and recreate it.
1. I use Exchange utility to copy the mail box to PS.
2. I removed the Exchange mail box.
3. Recreate the Exchange mailbox.
4. Reimport the PST to mail box.
5. Recreate the user profile.

Now I have a complete new mailbox with the same user profile.

I reinstalled Blackberry desktop mnager and try to synchronize but got an error message that "cannot open a default folder" I will have to call BB again tomorrow and I will keep you posted. BESAdmin has full right on user mailbox.
Thanks,
Sentoso
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LVL 18

Expert Comment

by:JConchie
ID: 13707788
Yea, you've stumped me at this point...but very interested in what it was when they come up with a cure.
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Expert Comment

by:dpowles
ID: 13859314
Has anyone found a resolution to this one yet?  I have the same problem.
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Author Comment

by:Sentosos
ID: 13868263
I fixed it by deleting the user mailbox from the Exchange and recreate the mailbox because there is a corruption somewhere in user's mailbox.

1. Export user mail to pst.
2. Deleted the Exchange mailbox.
3. Recreate the mailbox.
4. Reimport the pst to Exchange.
5. Reinstall desktop manager.
6. Resync the Blackberry

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Author Comment

by:Sentosos
ID: 14087680
I'm still new with Expert Exchange. Do I get point when I answer my own question?
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by:JConchie
ID: 14087766
Nope.....but if you post a link to this question is the Community Support TA and ask for a refund, the admins will PAQ this question and refund your points.   Isn't this the same fix that BB support gave you in the first place?
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Author Comment

by:Sentosos
ID: 14176871
yes, they basically told me I have to delete the user mailbox and rebuild.
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LVL 20

Expert Comment

by:Venabili
ID: 14307409
I know it is only 18 days actually but it is a clear case...
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Accepted Solution

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modulo earned 0 total points
ID: 14345259
PAQed with points refunded (500)

modulo
Community Support Moderator
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