SBS2003 Exchange - How do i re-route incoming mail to a specific mailbox using the pop 3 collector

Posted on 2005-03-31
Medium Priority
Last Modified: 2012-06-21
I'm having an issue trying to configure exchange 2003 running under SBS 2003.

In Exchange 5.5 i used to collect mail using a pop collecter (igetmail) directly from the ISP and then be
able to distribute that mail directly to exchange mailboxes, even though the mail was from different email
domains. All i had to do was add the domain i wanted to re-route in the routing tab under the IMC and then
add another SMTP address in the users email addresses tab under their mailbox properties. Users could then
pick up mail from multiple ISPs. I'm having difficulty achieving this under Exchange 2003 running under SBS 2003.

I have tried adding the new domain (@domain.com) to the recipients policy under exchange system manager and
also tried adding the individual smtp user address directly to the user accounts under AD.

I then try sending a test message to the new address and it generates a 1702 pop connector error saying that
there is no delivery information for this message ID so it routes it to the administrator mailbox......with no more
info to see, even from the headers. So the message arrives at my server, it just can't route it to the users mailbox?

Other things to note are: the server is nearing its maximum licence and i have very frequent warnings concerning this. When
i enable the new SMTP entry in the default recipient policy i start to get stop errors (licence events) for my anti-virus program.

Do i need more licences in order to add new smtp addresses?

hope that made sense

Question by:dlloyd37
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Accepted Solution

hsclater earned 750 total points
ID: 13670928
This is not a licensing issue, no.

As you probably know, Exchange 2003 is very different from 5.5! You are correct in creating a recipient policy - that will enable users to receive emails once the have the correct addresses (check in the AD). Do not add them directly to the user accounts - this will happen automatically about 5 mins after you create a recipient policy, or you can force it by choosing update now.

Now, I assume you are not using igetmail now, but using the POP3 connector built into Exchange (actually a feature of SBS)?

This should work fine, but it is more relaible to have all your email for your domain delivered via SMTP (using an MX record) if you have your own domain.

Now, assuming you have to use POP3, and have configured your POP3 connector properly (NOTE: turn on its logging to see if it is having any problems) and the connector is downloading the email but not delivering it to the mailboxes, then I would say it is probably that you have not set up the recipient policies properly and they users do not actually have the email addresses.


Author Comment

ID: 13671189
Thanks for the reply,
I have not created a seperate additional recipient policy only added the additional
email domains (an additional 2) to the default recipient policy. Checked the boxes and
have seen the replication take place. Its added them again to the mail enabled users in AD. I can actually see the additional address there.

Do i have to re-start IIS for it to work?

Can i leave alone the primary addresses as not all users want to have their from addresses changed.


Expert Comment

ID: 13671250
Once the addresses are populated, the users will be able to receive emails at those addresses, assuming that in the recipient policies the boxes are ticked for those domains.

It does not matter which one is their primary address (note that is where their emails will come from).

No, you do not have to restart anything for it to work!

So, I assume that you can send email internally? Is the POP3 connecter downloading the emails now?

Author Comment

ID: 13833861
Sorry i've been quite for a while.......
Still not getting this to work. I can send mail internally and the native pop3 connector picks up mail
no problem throughout the day. I have added the external domains and have them ticked under the default recipient policy. In each user account they have the new smtp addresses displayed.

However, as soon as mail is picked up, the new addresses are routed to the administrator account. I have to add that all mail from external domains (3 different ones) is re-directed to a global pop account. My pop connector then picks it up from this central location.

I have tested this on another installation (my home test network) using a third party pop connector (igetmail) i can have this program login to different pop accounts and deliver mail to the specified user with no issues. However, i don't know if i can use this to seperate individual mail from a centralised pop account where all mail from all domains is delivered.


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