gjirvine3000
asked on
ARCServe 2000 - jobs consistently fail
Hi,
I am using ARCServe 2000 for my backups (have just joined this company and have been presented with this software... its awful and so hard to use!)
For the past month the 1 scheduled job on this server has been failing every night. In the log it reports "Unable to find any media", even though there is a perfectly good tape in the machine.
I have tried to clean the tape heads but I cannot find the utility to do this anywhere in the software. The Help facility tells me to "Click the Clean Media Head button"
but does not tell me where this button is. I've been everywhere and can't locate it.
Does anyone know the software? Can anyone help?
Thanks!
I am using ARCServe 2000 for my backups (have just joined this company and have been presented with this software... its awful and so hard to use!)
For the past month the 1 scheduled job on this server has been failing every night. In the log it reports "Unable to find any media", even though there is a perfectly good tape in the machine.
I have tried to clean the tape heads but I cannot find the utility to do this anywhere in the software. The Help facility tells me to "Click the Clean Media Head button"
but does not tell me where this button is. I've been everywhere and can't locate it.
Does anyone know the software? Can anyone help?
Thanks!
dovidmichel
The Clean Media button is only available with libraries. For stand alone drives just load the tape in the drive and it will be automatically cleaned.
There are a number of different things that can cause the above problem. So without a clear path to take a good starting point is to update.
The main support site is http://supportconnect.ca.com/. From there you can register, which will be needed to download updates.
Here is the url for the ARCserve 2000 update page:
http://supportconnectw.ca.com/premium/storage/downloads/nt/2000/arc_eng_menu.asp
Registration is required. Here is the list of updates that I'd say to go ahead and install:
QO62627.CAZ N/A 377 KB 12/13/2004 NT -INCORRECT TAPE OVERWRITTEN
QO53875.CAZ N/A 155 KB 04/27/2004 NT -GFS BACKUP WITH COMPARE CRASH DURING COMPARE
QO52950.CAZ N/A 427 KB 04/01/2004 NT -SYSTEM STATE BACKUP JOB CRASHES
QO52531.CAZ N/A 57 KB 03/24/2004 NT -ROTATION JOB DONT ERASE TAPE
QO52529.CAZ N/A 431 KB 03/24/2004 NT -CLIENT AGENT FAILED TO RESTORE
QO49504.CAZ N/A 2.7 MB 01/12/2004 NT -DEVICE SUPPORT UPDATE
QO49312.CAZ N/A 45.5 MB 01/05/2004 NT -ARCSERVE 2000 SERVICE PACK 5
They should be installed in order starting from the bottom up, in other words olderst first. Offically CA stopped support (read that as writing new updates) back in March of 2004. However as it worked out there seems to have been enterpise clients that had support contracts well beyond that and so there are the later updates.
If the problem remains after the update then it is necessary to know the type of backup (custom, Rotation, GFS) and how they are setup. It also might be necessary to enable debug. The Job Engine has the activity log which can be put into debug more, and the Tape Engine has a log that can be enabled. Both are set via the ARCserve Server Admin. But for now get the updates installed especially since some of them might have direct impact on the problem being experienced at your installation.
ARCserve has been around since 1991, and the Windows version since the days of NT 3.5. Point is that there are years behind it and one of the leading backup programs in the market ever since there was a market. It is only natural that when you are used to a different backup program that it will be difficult to use and understand, but take heart because it really is not that hard to pickup once you really try.
By the way the manuals are all on the product CD and are also online at the support site.
The main support site is http://supportconnect.ca.com/. From there you can register, which will be needed to download updates.
Here is the url for the ARCserve 2000 update page:
http://supportconnectw.ca.com/premium/storage/downloads/nt/2000/arc_eng_menu.asp
Registration is required. Here is the list of updates that I'd say to go ahead and install:
QO62627.CAZ N/A 377 KB 12/13/2004 NT -INCORRECT TAPE OVERWRITTEN
QO53875.CAZ N/A 155 KB 04/27/2004 NT -GFS BACKUP WITH COMPARE CRASH DURING COMPARE
QO52950.CAZ N/A 427 KB 04/01/2004 NT -SYSTEM STATE BACKUP JOB CRASHES
QO52531.CAZ N/A 57 KB 03/24/2004 NT -ROTATION JOB DONT ERASE TAPE
QO52529.CAZ N/A 431 KB 03/24/2004 NT -CLIENT AGENT FAILED TO RESTORE
QO49504.CAZ N/A 2.7 MB 01/12/2004 NT -DEVICE SUPPORT UPDATE
QO49312.CAZ N/A 45.5 MB 01/05/2004 NT -ARCSERVE 2000 SERVICE PACK 5
They should be installed in order starting from the bottom up, in other words olderst first. Offically CA stopped support (read that as writing new updates) back in March of 2004. However as it worked out there seems to have been enterpise clients that had support contracts well beyond that and so there are the later updates.
If the problem remains after the update then it is necessary to know the type of backup (custom, Rotation, GFS) and how they are setup. It also might be necessary to enable debug. The Job Engine has the activity log which can be put into debug more, and the Tape Engine has a log that can be enabled. Both are set via the ARCserve Server Admin. But for now get the updates installed especially since some of them might have direct impact on the problem being experienced at your installation.
ARCserve has been around since 1991, and the Windows version since the days of NT 3.5. Point is that there are years behind it and one of the leading backup programs in the market ever since there was a market. It is only natural that when you are used to a different backup program that it will be difficult to use and understand, but take heart because it really is not that hard to pickup once you really try.
By the way the manuals are all on the product CD and are also online at the support site.
ASKER
Hello dovidmichel
Many thanks for your reply. Having looked further into this, I am not even sure if my scheduled daily backup job is running or failing.
I have posted an image to the web of the last few days from the activity log of arcserve - it means nothing to me - does it mean anything to you? From this can you tell if the backup job is running or not? What should the activity log be saying if the job has run successfully? And are there any useful errors here that point to what the problem might be?
Please take the image from here - http://www.fujikura.co.uk/arcserve.gif
Many thanks for you help!
Many thanks for your reply. Having looked further into this, I am not even sure if my scheduled daily backup job is running or failing.
I have posted an image to the web of the last few days from the activity log of arcserve - it means nothing to me - does it mean anything to you? From this can you tell if the backup job is running or not? What should the activity log be saying if the job has run successfully? And are there any useful errors here that point to what the problem might be?
Please take the image from here - http://www.fujikura.co.uk/arcserve.gif
Many thanks for you help!
ASKER CERTIFIED SOLUTION
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ASKER
Thanks a lot for the help.