I am using ARCServe 2000 for my backups (have just joined this company and have been presented with this software... its awful and so hard to use!)
For the past month the 1 scheduled job on this server has been failing every night. In the log it reports "Unable to find any media", even though there is a perfectly good tape in the machine.
I have tried to clean the tape heads but I cannot find the utility to do this anywhere in the software. The Help facility tells me to "Click the Clean Media Head button"
but does not tell me where this button is. I've been everywhere and can't locate it.
Does anyone know the software? Can anyone help?