"Name Could Not Be Matched To A Name In The Address List"

I am trying to set up a couple of new users on our server but I am having problem with the Exchange Email.  I kepp getting the message "Name Could Not Be Matched To A Name In The Address List".  It sounds like the GLobal Address Book needs to be updated but I am not sure how to do this.  Can someone offer me some assitance?  
HojoformoAsked:
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rjRayesConnect With a Mentor Commented:
At what point are you receiving this message?  Setting up the client?  Accessing via OWA? or at other time.
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