images not being shown in Outlook 2003 in emails?

Posted on 2005-04-01
Medium Priority
Last Modified: 2010-04-08
we send a regular batch  of emails to recipients generated from our email system.  However some of our clients complaint that most of the image files are not being showed up because of Outlook 2003 security warning.  Is there a way around this , also can someone tell me how can I know the recipient client information if they are infact using "Microsoft office 2003", is there a fix on our end so that Microsoft office 2003 does not block these images?

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LVL 19

Accepted Solution

Barthax earned 2000 total points
ID: 13680973
You are probably out of luck, unfortunately.  Outlook 2003, IIRC, by default prevents images from being shown.  The user is presented with notification of this when the e-mail is previewed or opened.  This notification comes in the form of a short line of text in between the to and from lines: "Click here to download pictures. To help protect your privacy, Outlook prevented automatic download of some pictures in this message."  The user simply left-clicks on the line & chooses "Download pictures" from the popup menu.
LVL 19

Expert Comment

ID: 13681038
The option within Outlook 2003 that controls this feature is in Tools->Options, Security tab, there is a button labelled "Change Automatic Download Settings" under the heading "Download Pictures" just under half way down the dialogue.

Your end does not need fixing - indeed, nothing needs fixing.  After years of complaints from security communities, Microsoft have finally put in place some measures to help security... You are experiencing one of the measures and it's a feature, nothing wrong.  Perhaps it may be worthwhile you sending out a little header on the next e-mail informing your recipients of the possibility?

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