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wordperfect 11 slow to print

Posted on 2005-04-01
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I have a Windows 2000 machine that for months has used wordperfect 11 to print to a local lpt printer, HP laserjet 5, with no problems.  Now, it takes roughly 45 seconds to start printing per page.  All other programs are running normally.  I had a similar problem 2 months ago but I was able to fix it by setting the printer processor to RAW (it is still set to that).  Below are the things I have tried:
Check to ensure printer is spooling to hard drive.
Place wordperfect print server in startup to ensure it is running
windows updates
windows antispyware
Give background services priority to see if print server is not getting enough resources
Set wordperfect printer settings to remember print settings
Delete printer and reinstall thru add new printer

Thanks
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Question by:joeschneiders
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3 Comments
 
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Expert Comment

by:moorhouselondon
ID: 13682543
The fact that this has recently started happening without any unusual external stimulus (e.g., upgrading to a different version of Windows) means that there should be no need to scratch around looking for WordPerfect Service Packs.

Check that the print resolution is set the same in WordPerfect as it is in the Control Panel, Printer settings.  Check that the Paper Size settings are consistent with the paper in the bin.

WordPerfect has some pretty comprehensive facilities for mapping fonts, but unless someone has been tinkering with these, the chances of them having been altered is pretty remote.  Go into Format, Font, and press the Font Map button.  Make sure there's nothing other than Mapped by WordPerfect in there.
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Author Comment

by:joeschneiders
ID: 13683314
Thanks moorhouselondon, but I was able to find the problem before trying your suggestions.  After disabling Microsoft AntiSpyware, printing returned to normal.  The program has been installed for over a month now so I am not sure what happened, maybe an update?

Thanks again
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Accepted Solution

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moorhouselondon earned 1000 total points
ID: 13683512
An update sounds likely.  I'm glad you used the term update rather than "upgrade".  

Well it's good that the solution was as simple as that.
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