padre01
asked on
Computer reboots at startup
My computer has recently begun to reboot during startup. It loads the desktop but restarts as it begins loading startup items. Before reloading there is a blue screen with an error message but it disappears to fast to read. After numerous tries it will start and run stabily. It always starts in safe mode.
Steps I’ve taken to resolve the problem: (None of which helped)
1. Exchanged 400w power supply with new 500w.
2. Tested ram with MEMTEST86 (passed all tests)
3. Swapped AGP ASUS GeForce2 MMX400 64Mb video card with PCI S3 SAVAGE IX
OS WIN2000 Pro sp4
MOBO ASUS-P4SDX
CPU INTEL 2.4 Mhz
BIOS AWARD V6.0
RAM DDR333 PC2700 512 Mb NON-EEC Micron single chip
VIDEO S3 SAVAGE IX
DVD Creative Labs DVD-ROM DVD1241E
CD-RW Atapi CD-RW 32/12/40X
HDD Maxtor 20 Gig
HDD Western Digital 20 Gig
DSL Verizon DSL
Here are the errors that are showing up on the event manager:
EVENT APPLICATION ERRORS
Error rasctrs 2001
Error PerfNet 2002
Error PerfNet 2004
Error PerfDisk 1000
EVENT SYSTEM ERRORS
Error DCOM 10010 system
Error Service Control Manager 7001
Error Service Control Manager 7026
Error Dhcp 1002
Steps I’ve taken to resolve the problem: (None of which helped)
1. Exchanged 400w power supply with new 500w.
2. Tested ram with MEMTEST86 (passed all tests)
3. Swapped AGP ASUS GeForce2 MMX400 64Mb video card with PCI S3 SAVAGE IX
OS WIN2000 Pro sp4
MOBO ASUS-P4SDX
CPU INTEL 2.4 Mhz
BIOS AWARD V6.0
RAM DDR333 PC2700 512 Mb NON-EEC Micron single chip
VIDEO S3 SAVAGE IX
DVD Creative Labs DVD-ROM DVD1241E
CD-RW Atapi CD-RW 32/12/40X
HDD Maxtor 20 Gig
HDD Western Digital 20 Gig
DSL Verizon DSL
Here are the errors that are showing up on the event manager:
EVENT APPLICATION ERRORS
Error rasctrs 2001
Error PerfNet 2002
Error PerfNet 2004
Error PerfDisk 1000
EVENT SYSTEM ERRORS
Error DCOM 10010 system
Error Service Control Manager 7001
Error Service Control Manager 7026
Error Dhcp 1002
EVENT APPLICATION ERRORS
Error rasctrs 2001 http://support.microsoft.com/?id=811089
Error PerfNet 2002 http://www.eventid.net/display.asp?eventid=2002&eventno=648&source=PerfNet&phase=1
Error PerfNet 2004 http://www.eventid.net/display.asp?eventid=2004&eventno=646&source=PerfNet&phase=1
Error PerfDisk 1000 http://www.eventid.net/display.asp?eventid=1000&eventno=1170&source=PerfDisk&phase=1
EVENT SYSTEM ERRORS
Error DCOM 10010 system http://www.eventid.net/display.asp?eventid=10010&eventno=508&source=DCOM&phase=1
Error Service Control Manager 7001 http://www.eventid.net/display.asp?eventid=7001&eventno=109&source=Service%20Control%20Manager&phase=1
Error Service Control Manager 7026 http://www.eventid.net/display.asp?eventid=7026&eventno=452&source=Service%20Control%20Manager&phase=1
Error Dhcp 1002 http://www.eventid.net/display.asp?eventid=1002&eventno=1778&source=Dhcp&phase=1
there are somekind of problems initialising your internet connection:
you can't get an ip leasing ,there are some processes which avoide to start and your pc tries to act like a server-are you aware of this fact?
do you use your desktop pc as webserver /fileserver?
Why are the performance counters enabled on your system?
If you can access the desktop under safe mode try to make all scans with updated antivirus software like:Antivir personal edition,AVG
scan for spyware and troyans! :stinger,spysweeper,spybot S&D,ad-aware,winpatrol,
pestpatrol:http://www.majorgeeks.com/download1187.html - but please update it
i'm not sure but i think your system will crash down even if you enable the internet access under safe mode,,,
try also with msconfig todisable all NON microsoft processes and all startup entries and check out for changes,,,
if you use a net card swap it with another goodworking one,,,
make a simple resume about your internet connection:type of net access device,driver installation update,internet connection settings,do you even use dhcp ?
disable also netbios over tcp/ip in your net setting,do you use any kind of desktop firewall?
cu
cu
Error rasctrs 2001 http://support.microsoft.com/?id=811089
Error PerfNet 2002 http://www.eventid.net/display.asp?eventid=2002&eventno=648&source=PerfNet&phase=1
Error PerfNet 2004 http://www.eventid.net/display.asp?eventid=2004&eventno=646&source=PerfNet&phase=1
Error PerfDisk 1000 http://www.eventid.net/display.asp?eventid=1000&eventno=1170&source=PerfDisk&phase=1
EVENT SYSTEM ERRORS
Error DCOM 10010 system http://www.eventid.net/display.asp?eventid=10010&eventno=508&source=DCOM&phase=1
Error Service Control Manager 7001 http://www.eventid.net/display.asp?eventid=7001&eventno=109&source=Service%20Control%20Manager&phase=1
Error Service Control Manager 7026 http://www.eventid.net/display.asp?eventid=7026&eventno=452&source=Service%20Control%20Manager&phase=1
Error Dhcp 1002 http://www.eventid.net/display.asp?eventid=1002&eventno=1778&source=Dhcp&phase=1
there are somekind of problems initialising your internet connection:
you can't get an ip leasing ,there are some processes which avoide to start and your pc tries to act like a server-are you aware of this fact?
do you use your desktop pc as webserver /fileserver?
Why are the performance counters enabled on your system?
If you can access the desktop under safe mode try to make all scans with updated antivirus software like:Antivir personal edition,AVG
scan for spyware and troyans! :stinger,spysweeper,spybot
pestpatrol:http://www.majorgeeks.com/download1187.html - but please update it
i'm not sure but i think your system will crash down even if you enable the internet access under safe mode,,,
try also with msconfig todisable all NON microsoft processes and all startup entries and check out for changes,,,
if you use a net card swap it with another goodworking one,,,
make a simple resume about your internet connection:type of net access device,driver installation update,internet connection settings,do you even use dhcp ?
disable also netbios over tcp/ip in your net setting,do you use any kind of desktop firewall?
cu
cu
ASKER CERTIFIED SOLUTION
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ASKER
mwnni:
Thank you for all the resources - I have read all but am not sure I understand them. I do not know why I have proformance counters enabled. My system is not used as a server, though I do have a wireless LYNKSYS router attached and use it so my other computer can use my dsl and printer sharing. My system does not crash when I start in Safe mode with internet access. I do not know what dhcp is and dont think I use it. I use tcp/ip but not netbios. I use Norton's Internet Security firewall. I have disabled all unnecessary startup items using Startup Mechanic 2.2. I use SpyBot S&D and it says I have no praisites, spyware, or adware. My system is virus free using up to date Norton's AntiVirus software..
Thank you for all the resources - I have read all but am not sure I understand them. I do not know why I have proformance counters enabled. My system is not used as a server, though I do have a wireless LYNKSYS router attached and use it so my other computer can use my dsl and printer sharing. My system does not crash when I start in Safe mode with internet access. I do not know what dhcp is and dont think I use it. I use tcp/ip but not netbios. I use Norton's Internet Security firewall. I have disabled all unnecessary startup items using Startup Mechanic 2.2. I use SpyBot S&D and it says I have no praisites, spyware, or adware. My system is virus free using up to date Norton's AntiVirus software..
ASKER
nobus:
Taking your advice I unchecked automatic restart and reeived this error message:
stop: 0x00000000, 0x00000002, 0x00000001, 0x8042b088
IRQL_NOT_LESS_OR_EQUAL address 8042b088 base at 804200000 date stamp 41773335 - ntoskrnl.exe
Taking your advice I unchecked automatic restart and reeived this error message:
stop: 0x00000000, 0x00000002, 0x00000001, 0x8042b088
IRQL_NOT_LESS_OR_EQUAL address 8042b088 base at 804200000 date stamp 41773335 - ntoskrnl.exe
SOLUTION
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the blue screen syas you have an ntoskernel issue. Some troubleshoot it by disconnecting / disabling as many devices as they can. It is not a specific error. Here a description : http://kadaitcha.cx/stop_err.html
maybe these can help :
http://support.microsoft.com/kb/311564
http://support.microsoft.com/?kbid=810980
http://www.tweaksforgeeks.com/IRQL_NOT_LESS_OR_EQUAL.html
You can also try a repair install :
http://www.michaelstevenstech.com/XPrepairinstall.htm
or try running sfc /scannow from the run box
maybe these can help :
http://support.microsoft.com/kb/311564
http://support.microsoft.com/?kbid=810980
http://www.tweaksforgeeks.com/IRQL_NOT_LESS_OR_EQUAL.html
You can also try a repair install :
http://www.michaelstevenstech.com/XPrepairinstall.htm
or try running sfc /scannow from the run box
ASKER
Thanks to all. This has been an incredible learning experience, particularly in the area learning what tools are available in win2k that I did not previously know about. I believe my startup problem is corrected. Using the win2k program; verifier, [which I did not previously know existed] I discovered that the driver causing my problems was winpoet, a program/driver required by verizon for DSL internet connection. When I connected the router to my computer, winpoet became redundant, and was causing my computer to randomly shut down and restart during startup. I uninstalled winpoet, and everything seems to be working correctly. Because the initial problem was random,. I will watch it for a couple of days, but at this point, I do not expect the issue to reoccur. If within the next 48 hours the problem does not reoccur. I would like to split the 250 points.equally between mwnni and nobus; each of whom provided a considerable amount of information that ultimately led me to find a solution through following other links within the links they suggested. A million thank yous for your assistance ~padre01 [Bob]
ASKER
I gave half the points to nobus [125]. I would like to give the balance [125 points] to mwnnj but the point awarding box has disappeared. Please tell me how I can allot mwnnj the points he deserves. ~padre01 [Bob]
Hi padre01,
thanks for your very feedback and i'm glad you've solved your problem ,not only you 've learned something new!
Don't worry about the points,cuz i 've received those,don't know what the mistake was,but actually i got the whole points you graded me!
Nice time !
thanks for your very feedback and i'm glad you've solved your problem ,not only you 've learned something new!
Don't worry about the points,cuz i 've received those,don't know what the mistake was,but actually i got the whole points you graded me!
Nice time !
Jeff