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Must remove USB periph or I get Blue Screen

I've got a nagging issue. It is not related to any one particular USB device, but if I leave a USB device plugged into my computer on reboot, I get a blue screen as soon as Windows tries to initialize past the W2K Pro splashscreen. I have to unplug the device - any device - and then I can boot, and plug it back in.

W2K - SP4 - Systemaxx Desktop 3.0 Ghz - 1Gig of Ram

Check for a BIOS update for the motherboard, firmware for the USB (if it's a PCI USB card), or updated drivers for the USB.

A-Make sure support for USB are not disabled in the BIOS..

B-Get updated chipset drivers for your motherboard from the vendors website

C-1/General USB Troubleshooting in Windows 2000
http://support.microsoft.com/?kbid=242062
C-2/Updated USB 2.0 Drivers Are Available in Windows 2000 Service Pack 4 (SP4)
http://support.microsoft.com/default.aspx?scid=kb;en-us;819332
C-3/More Than Five USB Hubs in a Chain Are Not Supported
http://support.microsoft.com/?kbid=226308
C-4/Windows 2000 May Hang with USB Devices on Older Via Chip Set
http://support.microsoft.com/?kbid=246755
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http://www.grc.com/unpnp/unpnp.htm ( disable Universal Plag'n'Play support )
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good luck
nedvis

ASKER

Current Bios is shipping bios.

chipset updates would be worth a try.

ASKER

Am I missing something - Does not Bios = Chipset? I cannot upgrade the Bios - it is current.

No, chipset is different than the bios.

Do you have your motherboard specs or at least know make and model?

ASKER

Sorry, chipset means the USB chip on the motherboard. There are no updated drivers from the whitebox builder. It is a Systemax Ascent built by Tiger Direct.

The Chipset for USB is a VIA

Have you downloaded newest Via Drivers?

Here's a link:
http://www.viaarena.com/default.aspx?PageID=2

Do you have any further information on the bluescreen you receive? Does it give a file name or stop error or anything?

ASKER

The stop error is a "not less than" something.

I'm looking into the drivers now - I'm using 5.0.2183.1 with a date of 2003 and another for the USB to PCI with a date of 2001

IRQ not less than or equal?

Download the full Via Hyperion package an install, should update your chipset driver and USB.

ASKER

Downloaded the drivers, updated the drivers and still no change. Looks like I had the updated drivers as the versions didn't change.

I checked my bios and all the settings are correct.

***STOP: 0x000000D1
DRIVER_IRQL_NOT_LESS_OR_EQUAL

ASKER

5.0.2183.1 is still the version. Nothing changed. Not sure how that can be - the dates are somewhat old.

And you said it doesn't matter what USB device is plugged in, or do you only have 1 usb device?

What usb devices do you have?

ASKER

Currently I'm running a WINTV PVR USB2 Device - television/cable inside the screen. The device doesn't matter - any USB device blue screens it on startup. Once it is finished loading drivers I can plug it in.

Do you know make/model of motherboard? Should say in your TigerDirect paperwork.

ASKER

AMD K8-800T

http://www.fic.com.tw/product/motherboard/1stmainboard_detail.aspx?model_id=135

do you have SP4 installed? if not , do so.

sorry, overlooked your specs..

ASKER CERTIFIED SOLUTION

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ASKER

I am still having issues.

The USB is on the motherboard.

I am not using a hub.

I only have 1 device. A usb 2.0 device.

It started from day one.

a long shot but have you got 'allow boot from usb device' (or words to that effect) enabled in your BIOS ? if so try disabling it.

Simon.

ASKER

It is not enabled.

One thing to add here, I get the same error on bootup if I allow the TV program to run if I use an screensaver of anything other than blank screen or default.

It would seem that my problems involve video but I have tried multiple releases for the ATI card and am on the current release of their software.

Can you try different video card just for giggles?

ASKER

It may be the answer to my problems, another video card.

Be crazy if it is, I've never come across a USB/Video conflict yet. Interesting, keep us posted.

ASKER

Does anyone have a suggestion as to what to replace it with? The current card is a 128mb ATI card on the motherboard. I'm convinced that many of the blue screens that I get from various software, is due to the interaction with the video card or driver.

I have other issues I have not written here.

Depending on the gpu, if it's like a base model or something, I'd recommend an Nvidia FX5200 or something similar, 128mb card. FX5700 cards do pretty good, but I'm not sure of your application, it depends on what you do, and your budget. I would assume that, being the graphics is integrated with your mobo, an FX5200 card is probably a pretty close match.

My other suggestion to you would be upgrade to XP. Maybe it's just a general conflict with win2k and K8 processor, or even K8 chipset.

If you have access to a spare hard drive and a copy of XP for testing purposes, try loading it up with that just to test. If it does the exact same thing with a usb device, then start replacing hardware. This way you wouldn't be any money out, just time. I'd hate to see you buy a new vid card just to have the same problem anyway.

Did you order this system from TigerDirect configured this way, with windows 2000 and all?

A few more questions.

What USB devices do you have? Brands, models...

Do you have a externally powered USB hub? Sometimes USB cannot supply enough power on their own to initialize properly on boot, or power supply is too weak. Not common though, I've only seen it once.

Have you updated drivers for EVERYTHING? Network, usb devices, sound, modem, video, scanner, printer, etc...

Do you have a software firewall? If so, uninstall it. I've read about a few firewall incompatibilites with Win2k and USB.

I believe that's all for now, I eagerly await your response :D

ASKER

I despise XP. XP is total garbage. I refuse to run it.

I ordered this box with almost nothing in it. No OS. I only use Windows 2000. There is nothing in XP that "works" that I can find a reason to give up W2k. When I need the "go back" feature, it doesn't work. Enough of blasting XP. It sucks, it wasn't built as a server OS. W2K is really Server with certain things turned off.

I just found an updated driver for my ATI card. It is a Saphire Radeon 9200SE Atlantis 128 with a secondary connection for another monitor.

It's a good card. It's also built-in. The current driver I have now has a March 2005 date.

I'm convinced that my blue-screen on boot if the USB device is connected, has something to with the video. I say this because other things have brought me to this remote, but plausible suspicion.

I missed 24 tonight because the machine locked up when the TV PVR started sometime tonight. I think it has to do with the screen saver even though it was set to the most benign choice. I can watch television while working. The only difference is the scheduler which is always running and the screen saver.

It's perplexing. You might think it would be the sound card, but I have tried different ones already.

ASKER

Only one USB device - a Hauppage WinTV PVR2.

No hub.

Yes, all drivers updated.

No firewall. It's my desktop behind a SMC router running nat.

Looks like a common problem with Win2k and Hauppauge WinTV PVR2. Check this out.

http://www.hauppauge.co.uk/board/printthread.php?t=2708

Excerpt from web page:

I have the exact same problem.

Heres the email I sent haup, and their response.
Unfortunately I haven't had to time to try what they suggested (even though its the same thing I have been doing, so I doubt it will work.)

My email:
-------------------------------------------
My prv-usb2 works fine with the original drivers.
However, updating to 22329 causes win2k to blue screen on system boot
with a IRQL_NOT_LESS_OR_EQUAL error.
The card works fine with 22329 IF I boot without it plugged in and
only attach it after the system boots.
This does not happen with the original (194) drivers.

I have un/reinstalled the drivers several times, following the
instructions on your site to the letter, and this happens every time.
When I downgrade the drivers and all the software, I have no issues.

My system is as follows:
Win2k pro, all the latest service packs, etc.
Soyo KT600 Dragon Plus v2.0 mobo
AMD Sempron 2800+ processor
512 ram

I also have 2 MediaMVPs with the server software residing on this
machine if that could be an issue, however I removed it all after
trying to upgrade the drivers.

The response:
----------------------------------------
Hello try the instructions below to try and get the wintv stabilized,

Please download the following Files

The Base Driver
http://hauppauge.lightpath.net/soft...pvrusb2_inf.zip
The Driver Update
http://hauppauge.lightpath.net/soft...b2_25_22329.exe
The Application
http://hauppauge.lightpath.net/soft...2k_46_22278.exe
The Decoder
http://hauppauge.lightpath.net/soft...er/hcwsmd04.exe
Hcwclear.exe
http://hauppauge.lightpath.net/soft...ls/hcwclear.exe

After these files are downloaded, run the hcwclear.exe program. When you get
the Hcwclear.exe window choose the fourth and fifth item. That will be
Remove all WinTV files (total remove) and also Search INF files. You should
get a Black Window, let it run it will go away by itself.

Please Extract the file PVR_USB2_inf.zip to a folder where you can located
files. Please restart your with the WinTV-PVR-USB 2 unit plugged in.

Upon restart you should get the found new hardware wizard, please choose to
install from a specific location and point to the folder where you unzipped
the PVR_USB2_inf.zip and click ok and it should install the base driver.
Once its finish please now install the pvrusb2_25_22329.exe and click next
until finished.

Please now install the following two files.
The WinTV application

The Decoder

Now you should have the WinTV2000 Icon on your desktop - please double click
it to start the application and initiate an Auto-Scan

ASKER

I can't click on the links - somehow they have been abbreviated in the middle.

Send it to me by email please - pistonpilot@gmail.com

Well, musta happened when I copied and pasted.

EE terms do not allow you to post your e-mail address, or correspond by e-mail. The answers posted here are not only for you, but future people with the same problems.

Here they are in the same order as above.

http://hauppauge.lightpath.net/software/pvrusb2/pvrusb2_inf.zip
http://hauppauge.lightpath.net/software/pvrusb2/pvrusb2_25_22329.exe
http://hauppauge.lightpath.net/software/wintv2000/wintv2k_46_22278.exe
http://hauppauge.lightpath.net/software/mpegdecoder/hcwsmd04.exe
http://hauppauge.lightpath.net/software/utils/hcwclear.exe

ASKER

I did it all Purple_Tidder. When I removed all the drivers, yet left the USB PVR plugged in, I did not get blue-screen.

However,

When I rebooted and reinstalled the drivers you suggested, I did a reboot and I got ...................

The blue-screen.

I'm calling Hauppauge

Interesting. Have you updated your PVR drivers since you've had the device, or are they the same drivers that came with it? If they are newer, drivers, you may want to revert back to the drivers that came with it.

ASKER

As a general rule, I don't use drives that come on CD-ROMS -

I'm a consultant - I always download the newest drivers. Rarely do you find yourself in a situation that requires a downlevel driver.

This may be the one.

But there is one more thing to add to this. I got the same blue screen from another USB device - but I also had the Hauppage product loaded.

Maybe the nexis is the WinTV product.

ASKER

Problem solved but I have no idea how to award points.

The issue came down to rewiring my cable so it could allow the usb cable to reach the back USB ports, not the front.

PistonPilot