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Internal error upgrading to XP SP2

Posted on 2005-04-05
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Last Modified: 2008-01-09
Hi,

I have a system that will not install XP SP2 it gives me an internal error.  When I installed MS Antispyware it found 38 threats I removed them, then MS Antispyware need to be remove due to error messages.  Defrag, clean disk didn't seem to correct this problem.  What should be done that I may not have tried.  I would normally delete the windows directory with deltree but it seems like MS got rid of that command.

KNE
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Question by:Kenhow
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LVL 6

Expert Comment

by:mslunecka
ID: 13708128
I've run into problems updating XP if the TV Media spyware is installed.  

If you have that, or have had it in the past, check out these links.

http://support.microsoft.com/default.aspx?scid=kb;en-us;885523
http://support.microsoft.com/default.aspx?scid=kb;en-us;886590

They will help you diagnose and remove the application.  

What is the specific error code you're recieving during the installation?  Can you check your system and application event logs for other relevant information?
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Author Comment

by:Kenhow
ID: 13709223
Did have Adware but I just got Internal Error 2254, Directory.   How can I run check disk it keeps stating that it needs full access to the hard drive?

KNE
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Author Comment

by:Kenhow
ID: 13709953
Sorry,
Internal error 2254 was from installing Easy CD Creator 5 basic.  I wonder if these errors are from having wireless mouses?

KNE
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LVL 6

Expert Comment

by:mslunecka
ID: 13710498
You need to run

chkdsk c: /r

It will prompt you if you would like to run chkdsk the next time the system restarts.  Tell it yes, and then reboot.  Check Disk will then run as you are booting up.  This is necessary because the program needs access to all files, and while windows is loaded some files are locked and inaccessible.
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mslunecka earned 1000 total points
ID: 13710507
If that doesn't work, pop in a windows CD, boot to it and press R for recovery mode.  You can run chkdsk from there as well.
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Author Comment

by:Kenhow
ID: 13711082
The chkdsk worked doesn't that just check the physcal drive?  I need to run a test on the registry.  I down loaded a uninstall program to remove lost programs.  It worked half a@@.  I will run XP SP2 again.
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LVL 6

Expert Comment

by:mslunecka
ID: 13784135
Chkdsk actually checks the integrity of system files, including the ones housing the system registry.  It repairs them if possible/necessary or marks them as unusable if it has to.
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Author Comment

by:Kenhow
ID: 13784162
I partition the drive and reloaded applications thanks for the Head sup.
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