ACDSEE 7 InTouch online

I recently upgraded from ACDSee 6 Power Pack to version 7.Previously I had no difficulty in contacting InTouch for Registration,and updates.On installing Version 7 I have been unable to contact InTouch to activate and to register the programme.ACDSee advisors have been trying for 2 months to solve this problem without success.
Any ideas?

I have tried to contact InTouch with/without firewall (McAfee) to no avail,and have downloaded the programme from more than one source in case the original was corrupted but no success

OS is Windows XP (home) SP2
fobeidAsked:
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senadCommented:
Maybe windows firewall is blocking the updates.
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senadCommented:
Go to Control panel/Windows Firewall and turn it off.Since windows firewall is a little stupid try and add
your programme in the windows firewall exception list.
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fobeidAuthor Commented:
Not using Windows firewall, McAfee firewall is on.No problems with ACDSee 6,but
7 will not connect to ACDSee InTouch.Cant think of any reason,but ACDSee experts cannot advise a fix either
OBEID
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