Interact remotely ie. Remote Assistance using Terminal Services.

Posted on 2005-04-05
Last Modified: 2008-02-26
My network currently has Serv2003   Active Directory, and Terminal Server.  I am trying to figure out how to remote control a computer on the network SIMILAR to Remote Assistance, however without having the user have to initiate.  I want to be able to view any session and interact with it.  I see the option in the User prefs in Active Directory.  However I am unsure what tool I use to gain access to the remote computers.  Do I use Remote Desktop? Do I use Terminal Services Manager? It would seem  terminal Services Manager is correct, however the options I want are grayed out, because it says to use a terminal services client?  
Question by:sparklemotion
    LVL 15

    Accepted Solution

    What you saw in active directory is strictly for Terminal Client control you cannot watch a user session on a remote computer  without the user's permission. That is referring to Remote assistance: (Watch and interact with a user on a remote computer).

    If the user is connected using terminal service, then yes you can take over the session or even watch without the user's knowledge.

    If you need to be able to watch a user's session without their knowledge from a remote computer, you need a third party software to do that:

    examples:  (Planete Remote) ---> Remote control from browser or software
    or  (PCanywhere)

    Good luck!

    LVL 33

    Expert Comment

    Here's a PDF document I found useful on the differences:

    pcAnyWhere and Windows XP Remote Desktop Connection$FILE/pca105_vs_rdc_cb.pdf

    Author Comment

    As soon as I posted this message I realized it was for terminal only and would not work, what a bummer. Thanks for the confirmation
    LVL 15

    Expert Comment

    thanks :)

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