I'm stumped. It's my uncle's computer, and he's about 400 miles away, so I'm doing this remotely.
He said he has win95 upgraded to win98 rev 2, which I assume means Win98SE, but I'm not going to swear to it. The problem I first heard about was that he couldn't connect to Juno, so I sent him instructions on how to make a new dialup connection. Since Juno also told him that in addition to doing the new dialup, he had to set his networking to TCP/IP, I told him how to do that.
He clicked on his Network icon, which caused his C: drive to spin, but nothing else happened. He used a Win98SE CD to reinstall the Dialup Networking, and that's where the fun starts. To quote his email:
"Since it still didn't work after "installing" the "Dial Up Networking" option, I tried some of the other options listed under the Communication section on the disc. (No obvious option for "TCP/IP".) Somewhere I got the a response that I hadn't finished doing something. Somewhere else I got a message stating that I was missing a "netdri.dll" file."
Turns out he means the netdi.dll file, so I sent him that, and told him to put it in his Windows\System folder. He did, but then we came to setting up his TCP/IP. He started to follow Juno's steps, but "crashed" when he got to the part that says "In the Control Panel window, double-click Network." I have no details as to what "crash" means (no error messages, etc), but he now has no Network icon in his control panel.
Short of reinstalling Windows98SE (it's not an upgrade CD, it's a full install version), does anyone have a suggestion or two?