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User cannot print to network printers

Posted on 2005-04-05
Medium Priority
Last Modified: 2010-04-14
We have 5 network printers and 2 plotters. This is the first for me. One of my users running Windows 2000 cannot print from his computer. I tried other logins/profiles on this machine and we cannot print. The user can print from other computers. I deleted all of his printers and added back. Still cannot print. He does not have a PC firewall, we are on a A.D. domain. No one has this problem. He used to print with no problems. Any suggestions?
Question by:jsarinana
  • 2

Assisted Solution

Warkem earned 250 total points
ID: 13713938
Can you ping any of the printers from the affected computer?
LVL 11

Accepted Solution

elbereth21 earned 250 total points
ID: 13714594
After checking Warkem suggestion, if you can ping the printer, you might try restarting the print spooler service on your print server and see if this resolves your problem.

Author Comment

ID: 13718846
I have already tried pinging and stop and start the print serve services already. Thanks

Author Comment

ID: 13741025
Thanks Warkem and elbereth21. The prolem was our new version of McAfee Managed Virusscan blocking a file call pkill.exe that would stop our print mng. s.w. anf printers at the users desktop.

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