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User cannot print to network printers

Posted on 2005-04-05
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Last Modified: 2010-04-14
We have 5 network printers and 2 plotters. This is the first for me. One of my users running Windows 2000 cannot print from his computer. I tried other logins/profiles on this machine and we cannot print. The user can print from other computers. I deleted all of his printers and added back. Still cannot print. He does not have a PC firewall, we are on a A.D. domain. No one has this problem. He used to print with no problems. Any suggestions?
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Question by:jsarinana
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Assisted Solution

by:Warkem
Warkem earned 250 total points
ID: 13713938
Can you ping any of the printers from the affected computer?
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Accepted Solution

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elbereth21 earned 250 total points
ID: 13714594
After checking Warkem suggestion, if you can ping the printer, you might try restarting the print spooler service on your print server and see if this resolves your problem.
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by:jsarinana
ID: 13718846
I have already tried pinging and stop and start the print serve services already. Thanks
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Author Comment

by:jsarinana
ID: 13741025
Thanks Warkem and elbereth21. The prolem was our new version of McAfee Managed Virusscan blocking a file call pkill.exe that would stop our print mng. s.w. anf printers at the users desktop.
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