How to varify calender entries using backup files

Posted on 2005-04-06
Medium Priority
Last Modified: 2012-05-05
Have a user that is complaining that many (random) appointments are an hour off.  These appointments have been put into a group calender weeks ago.  She has just noticed that several appointments (not all) are off by an hour.  She claims no one has moved them. ???

She is requesting that I print out a back up copy of the calender to be able to varify this.

My plan is to print out a copy of the calender for the past week through next week (2 weeks total), then make a back up copy of the current calender file.
Since we back up the whole server nightly, I will then go back a few days and restore the calender file from the backup, print out the same weeks as above and then restore the original calender file back.

First is this the best way to varify the calender entries are correct or is there a better way?  Second, what file name does the Exchange 2003 use to store calender info (is it still the OST file)?  Am I taking too much of a chance in corrupting the calender by doing this?
Question by:tjmichael
  • 2
LVL 21

Expert Comment

ID: 13719591
1.  Exchange doesn't store individual mailboxes or mailb folders as files, all of the mailboxes are part of the information store file itself, the actual file name is PRIV.EDB (your private info store).

2.  The exchange server data doesn't determine what time is dispalyed on the appointment, it stores the meetings as offsets of GMT

3.  Normally this is caused by the user misconfiguring their computer, there are 4 things to check:
  *  outlook time zone setting (tools->options->calendar options)
  *  outlook daylight saving time setting
  *  system time zone setting (right click clock, choose adjust date/time)
  *  system daylight saving time setting

All of these settings must agree or you can get wacky results.

Author Comment

ID: 13719835
Just to varify-- I should check the time and date settings on the users PC not the server?
LVL 21

Accepted Solution

traval earned 2000 total points
ID: 13720873
Yes, correct, the settings on the client are the only ones that matter, often times the user is in a different time zone than the server so the server's settings don't come into play at all.

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