Network user trying to use Dialup Connection

I have a network user who is connecting to the internet away from the office via dialup.

He connects to the Internet, can ping any site, but IE or Firefox will not display any pages.

TCP/IP is all server assigned as required by the ISP.

Don't know why it's not displaying pages... we also tried disabling McAffee, and also made sure the Proxy settings in IE were disabled.

ANY ONE?  500 POINTS!  
jambroseAsked:
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sciwriterConnect With a Mentor Commented:
<< What about TCP/IP... and re-installing it in Windows, I know it's unlikely that it's corrupted since it's a new machine?  ANY THOUGHTS? >>

YES!!  Definitely do it.  It is only 5-10 mins of work, and this OFTEN happens, even on new machines.  In network neighborhood, properties, just wipe everything out, until it is blank.  Then reboot and they will reinstall.  Having written down you previous settings, just recreate them.  !0 mins max, and you are done.  I often recommend this for stubborn cases of windows, because windows is very stubborn at times.  YOU DO NOT NEED TO REINSTALL WINDOWS though, just wiping out and recreating the network setup usually does it.
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2hypeCommented:
In Tools -- Internet Options -- Connections -- Dial whenever a network connection is not present set.

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sciwriterCommented:
<< He connects to the Internet, can ping any site, but IE or Firefox will not display any pages >>

That is almost certainly because, in the office setup, his browsers have been customized to look for a "proxy server" that belongs in the office environment.  When at home, it doesn't exist, so the browsers have no normal lookup.  Example in Mozilla -- edit, preferences, advanced, manual proxy configuration -- you need to have the proxies off for general browsing.  In IE and Firefox, it is under "Options".

Also in internet options (see 2 hype above) there are other ways to change the proxy settings.

There is a simple fix for this, if you MUST have manual proxies at the office.  Leave firefox and IE for use at the office, and download Mozilla 1.75 from www.mozilla.org.  It uses the same engine as FIrefox, but it has a whole different series of settings saved on the hard disk.  If he does a clean install of Mozilla, and does no special configuration, it will work with dialup just fine !!
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sriwiCommented:
run a simple ping test to determine whether it is a routing problem, ping the work gateway, and ping some websites as well, sometimes it could be something simple as dns not defined properly.
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jambroseAuthor Commented:
2hype ---> Tried that, and tried use default connection only    No Go!

sciwriter ---> Proxy settings have been deleted.... still no go!

sriwi ---> One of the first things I did... and I could ping any site, anywhere... no problem.  Settings are fine, no DNS setting, all auto detect.

What about TCP/IP... and re-installing it in Windows, I know it's unlikely that it's corrupted since it's a new machine?  ANY THOUGHTS?

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sriwiCommented:
can you ping www.google.com and 66.102.7.99, they are both google, just want to rule out whether it is dns problem or not.

one other things is, check the mtu size of the tcp packet, try to increase or decrease it to see if there is any effect.

it is very unlikely that tcp/ip corrupted, but reinstalling will know it.
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