I have a user that is using Outlook 2003 and is unable to open a certain file type that she receives. The file is a .PCF file and is proprietary to our software. Basically all it is, is a file that has been compressed, such as a zip file that would compress a file but in .PCF format i.e. "filename.pcf"
I was told that Outlook 2003 has a security filter on it that will not allow certain file types through. She's not using Exchange and is just using POP3/SMTP connection to her internet mail box. The only way for her to open this .PCF file is to right click on the .PCF attachment she receives and choose "Save As" she then saves it to her desktop. Once on the desktop she has to right click on the file and choose it's Properties, then go in and remove the "Read Only" checkbox to open the file.
Normal behavior for opening up a .PCF file would be this: Receive email with PCF attachment, double-click on it and the Point Compressed File Utility will open, this would enable them to bring it from .PCF format into regular .BRW or .PRS format so they could read it in their program. I do not see this problem in Outlook 2000 or 2002, only in 2003.
Since she isn't using an Exchange Server, where in Outlook or her computer or the Registry could she adjust Outlook to except .PCF file types at? Thanks for your expedited responses.
Thanks - itsmevic