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Windows XP SP2 says "This device can perform faster" about all my USB 2.0 devices.

Posted on 2005-04-07
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Last Modified: 2011-08-18
When I plug in a USB 2.0 device to one of the USB ports in my IBM T40 laptop Windows XP SP2 shows a bubble message that says, "This device can perform faster." and says plug it to one of the available higher speed USB ports or something.

That happens with all my USB devices, even though I have the latest drives installed and everything. Does anyone know what exactly the problem is?
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Question by:msafi
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16 Comments
 
LVL 17

Expert Comment

by:Microtech
ID: 13725099
Hi there,

First check for the presence of USB 2.0 ports, download a tiny utility, download from here:
http://www.kellys-korner-xp.com/regs_edits/USB2Test.vbs

In case this issue is upon installing service pack2 update, then you like to refer to the below sites:

USB device does not function after connecting device to Windows XP Service
Pack 2-based computer
http://support.microsoft.com/default.aspx?scid=kb;en-us;870893&Product=windowsxpsp2

When you install Windows XP Service Pack 2, the USB 2.0 drivers do not
appear to update
http://support.microsoft.com/?kbid=873169

General USB troubleshooting in Windows XP
http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q310575&ID=KB;EN-US;Q310575
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Expert Comment

by:snerkel
ID: 13725243
To stop the warning (eg if you only have USB 1.1) go to device manager, find your USB host controller(s) double click and select advanced tab, then tick the box "don't tell me about usb errors" that should stop the bubble. You need to do this with all the controllers listed.
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LVL 24

Expert Comment

by:Mohammed Hamada
ID: 13726949
Here's an explination to it.
There's a real and big difference between the usb 1.1 and usb 2.0, How the usb port work?
the port not only connects an external device, but it also controls the transfer rate, the rate at which data can be transferred between the computer and the attached device. This is where the USB port excels. On the average, USB allows data to travel ten times the speed of the normal parallel port. It is also faster than a serial port. This means that a USB printer or scanner can operate faster than a printer or scanner that hooks up to the parallel port. The average serial port transfer rate is 150 kbps; the parallel port is 1.2 mbps. The USB port transfers data is up to 12 mbps depending on the type of device that is connected.

The USB 2.0 is a maximum transfer rate of 480 mbps, or 60 mb per second, USB 2 is forty times faster than USB 1. Better yet, it is backwardly compatible with USB 1. That means that if your new computer comes with USB 2, you can still use your old USB devices. Of course, they will perform at USB 1 speeds, but they will still work properly. To take full advantage of the speed of USB 2, the devices that you purchase must be USB 2 enabled and must be run from a USB 2 port. These speedy devices have already made their appearance and are sure to be plentiful in the future. The speed of USB 2 will be beneficial to many devices including digital cameras, hard drives, and DVD drives. To recognize a USB 2 port or device, look for the USB High-Speed logo.

Although USB 2 support was not originally built into any of the current Windows operating systems, USB 2 will work with Windows 98 or better. If your new computer has USB 2 ports, Windows XP will have the necessary support. If you are adding a USB card to your current Windows XP computer, support is available through the Windows Update feature. In most cases, if you upgrade your computer with an add-on card, it will come with a USB 2 installation CD that will work with Windows 98 and Windows Me.

In Case if you want to disable and get rid of this message? Follow the below instructions...
Go to control panel --> system properties --> hardware --> device manager --> universal serial bus controllers. under each controller right click on properties and go to the advanced tab. check the box that says dont tell me about usb errors. save and close.

Hope This help let you know what you need.

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LVL 13

Expert Comment

by:Watzman
ID: 13727691

You have your USB 2 devices plugged into USB 1 ports, which are FORTY TIMES slower than USB 2 ports (they will work, unless they are "real time" devices that functionally require the faster speed of USB 2, but they will work MUCH slower).

The built-in ports on your laptop may well be only USB 1 ports.  If your laptop doesn't have USB 2 ports, then you can get a PC Card USB 2 controller to add USB 2 ports to your laptop, and in general you can then also use a USB 2 hub with them to expand it further if you need more than the 2 ports that most PC Card USB 2 adapters will provide.  [Some devices don't work through a hub, including quite a few HP printers and multi-function devices]

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Author Comment

by:msafi
ID: 13728649
Guys, the message is wrong. Both my devices and the ports are USB 2.0.
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LVL 13

Expert Comment

by:Watzman
ID: 13728930
Well, Windows doesn't think so.  And try a test.  Transfer a gig of data and see how long it takes.  With USB 1, should be about 50 minutes.  With USB 2, more like 1 to 2 minutes.
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Author Comment

by:msafi
ID: 13729044
Ok, I know my laptop which is a 1.5Centrino has USB 2.0 and not 1.1...

so the question is, how can i make windows know that i got 2.0 and not 1.1? and correct this problem.
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Expert Comment

by:sciwriter
ID: 13731302
GO into device manager, look for the USE ports at the bottom of the list, click on them, choose properties below -- see if there is any checkbox available to change to USB2.0 -- maybe labelled "fast transfer" or something like that.  I don't recall seeing that option, but that is why windows is giving you the message.  Also check the BIOS to see if the USB is set to 1.0 or 1.1 instead of 2.  This can happen in an "upgrade".
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by:sciwriter
ID: 13731307
Oh and of course, I forgot to mention, with some motherboards like ASUS (some versions) you need to go to the MB MFGs website and download their latest USB drivers just for that board, and install them.
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Expert Comment

by:Watzman
ID: 13732171

Is this the original manufacturer's installation of the OS, or is it a "reinstallation" of any kind?
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Author Comment

by:msafi
ID: 13732256
with the thinkpad t40 the manufacturers original installation comes bolt onto the harddrive. and it is what's installed right now. i haven't installed anything major over it except the SP2, misc applications and periodical updates from MS.

i will try sciwriter's solution shortly...

thanks,
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Author Comment

by:msafi
ID: 13732287
sciwriter,

i did follow your directions, but i didn't find the options that you talked about. there's nothing about usb 2.0 or 1.1...
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Expert Comment

by:snerkel
ID: 13733856
I realise your system is XP but it is so similar to 2000 that this may give some clues http://www-1.ibm.com/support/docview.wss?rs=0&uid=psg1MIGR-50838&loc=en_US
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by:Mohammed Hamada
ID: 13738582
Msafi I dont know if you read my post or not, but as i mentioned above that If your new computer has USB 2 ports, Windows XP will have a necessary support.

http://www.usbman.com/Guides/bios_update_sites.htm
In the link above there's a list of links for the Manufacturer And Bios update sites.

Here's some New USB drivers update
http://www.usbman.com/USB%202%20News.htm

Also Try Reinstalling Serivce pack 1.
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Expert Comment

by:Pauli150
ID: 13749317
This problem JUST happened to me.

Control panel

Click classic view

Click the "System" icon

Click the "hardware" tab

Click the "device manager"

With me there was a yellow questionmark with a line about USB and when expanded there were two lines with the quetsionmark

double click the second line

Reinstall the drivers.

This problem annoyed me so much because I HAD USB2.0 on the mobo but it wouldn't recognize it. If that doesn't work I would try uninstalling then reinstallign the USB drivers from the device manager.
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