• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 598
  • Last Modified:

MSinstaller errors

When trying to install any drivers or software I get the following error message.
Installer does not support installation on this computer. I also get event 11391 in the event log. I anm running service pack 4 with all the updates. I even tried to download msinstaller 3.0 from mivrosoft but this still did not help. The system works fine just will not let anything install.
0
bsivley
Asked:
bsivley
  • 3
  • 2
1 Solution
 
joedoe58Commented:
Hi,
Could you give the whole text from the event log?
0
 
bsivleyAuthor Commented:
Error 1931- The windows installer service cannot update the system file c:\winnt\system32\wshom.ocx because the file is protected by windows. You may need to update your operating system for this program to work correctly. Package version 5.6.0.8820, OS protected version 5.6.0.6626

It gives this error no matter what I try to install
0
 
joedoe58Commented:
Try to run the tool from this link:
http://support.microsoft.com/kb/290301/
This should clean out any installation that has gone wrong and allow you to start over
0
 
bsivleyAuthor Commented:
I tried the cleanup and it did not have any bad installations. Everything it showed was working properly
0
 
joedoe58Commented:
The other option is to start your computer in safe mode since this is a file that is protected by windows. In safe mode try to run the installer that you are unable to use
0

Featured Post

Hire Technology Freelancers with Gigs

Work with freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely, and get projects done right.

  • 3
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now