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Memory Dump when Printing

Posted on 2005-04-07
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Last Modified: 2012-06-27
One of my user get a memory dump once or twice a day when printing.  This is the event that is written:

The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000044 (0x84d8b768, 0x00000cd8, 0x00000000, 0x00000000). Microsoft Windows 2000 [v15.2195]

OS Win2k <apparently>
Printer HP 1012 via USB

Any thoughts/suggestions?

Much THanks!!
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Question by:saminco
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LVL 9

Expert Comment

by:joedoe58
ID: 13727517
Hi,
Try to reinstall the printer driver or even better find an updated one if available
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Author Comment

by:saminco
ID: 13729118
I have already done that.  As well as switched the printer from another user <same model>.  So im guessing it has to do with his onbopard USB ports.  But yet his APC battery backup has never showed any signs of malfunction <via Powerchute>, not his USB mouse...so im kinda @ an end point.  Seeing how no other event are written...

Any further thoughts/suggestions?

Much Thanks
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Expert Comment

by:cpc2004
ID: 13731639
Bug Check 0x44: MULTIPLE_IRP_COMPLETE_REQUESTS

Attach 3 to 4 minidumps at any webspace and you can find the minidumps at the folder \windows\minidump. I will study the minidumps and find out the culprit.

When Windows crashes with blue screen, it writes a system event 1001. Check system event 1001 and it has the content of the blue screen

Control Panel -> Adminstrative Tools -> Event Viewer -> System -> Event 1001. Copy the content and paste it back here
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Expert Comment

by:cpc2004
ID: 13731650
The minidumps is at the folder \winnt\minidump
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Author Comment

by:saminco
ID: 13733045
I'll post them when they occur.  He also <for the first time> had a BSOD <memory dump> while not printing today.  He stated he had 2 programs open and his computer was idle while he filled out paper work and it thru a BSOD.  

Thanks cpc2004 <and all who reply/ied>
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Author Comment

by:saminco
ID: 13737278
Did it again, same event written.  Can I email you the dump file cpc2004 <or anyone else>
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Expert Comment

by:cpc2004
ID: 13737553
If you don't know how to attach the dump at the webspace. Email the 4 to 5 dumps to me and you can find my email address at my profile
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Author Comment

by:saminco
ID: 13738294
You have email.
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LVL 20

Expert Comment

by:cpc2004
ID: 13738736
I get 4 minidumps but they are Dec 2004. Do you have the latest minidump? Your BSOD problem ocurred at last year

Denug report of your dump
Mini122704-01.dmp is inaccessible
Mini122804-01.dmp BugCheck D1, {15, 2, 0, eb6b2b46} Probably caused by : uhcd.sys ( uhcd+2b46 )
Mini122804-02.dmp BugCheck D1, {15, 2, 0, eb6b2b46} Probably caused by : uhcd.sys ( uhcd+2b46 )
Mini122804-03.dmp BugCheck 44, {84e055a8, cca, 0, 0} Probably caused by nt!KiRetireDpcList+47


Preliminay finding
This is hardware error as Mini122704-01.dmp is inaccessible and it only occurs when the PC has hardware problem.
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Accepted Solution

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cpc2004 earned 2000 total points
ID: 13738778
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Author Comment

by:saminco
ID: 13738896
I just sent you 5 more recent <last 2 weeks> dumps.  So you think it might be the printer then huh...hrmmm.  I'd hate to have to go out and buy a new printer for him....since this printer seems to work properly on every other useers machine...hrmmm.  Any thought on my dumps i just sent you?


Thank you
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Author Comment

by:saminco
ID: 13741895
Im going to pickup a PCI-USB card this weekend.  We'll see on Monday if it works/helps.

Much Thank

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LVL 20

Expert Comment

by:cpc2004
ID: 13835370
Do you have any update of your problem?
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Author Comment

by:saminco
ID: 13836147
<Sorry> The PCI-USB fixed the memory dumps..but now there is another issue.  Sometime's he can print just fine and sometimes he gets a port error message DOT4.  I swapped his 1012 with another and odes the same.  But this swapped other printer works 100% on the other user machine.  So it's 50/50 fixed...thoughts?  Maybe reinstall the driver since the actual port charnged <from on-board USB to pci-usb card>?
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LVL 20

Expert Comment

by:cpc2004
ID: 13900060
Attach the following files at any webspace. I will study your log and dumps.
C:\Documents and Settings\All Users\Documents\DrWatson\user.dmp
C:\Documents and Settings\All Users\Documents\DrWatson\drwtsn32.log
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