[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
?
Solved

Outlook 2003 - unable to reply to emails or to send attachments BUT am able to send and receive normally.

Posted on 2005-04-07
3
Medium Priority
?
385 Views
Last Modified: 2010-04-08
Client is running Outlook 2003.  Outlook is configured with his Exchange account as well as his POP account.  He is able to send and receive with no errors but is unable to REPLY to emails sent to him or send emails with attachments.  When he attempts either one of these he receives:The error is: 550 you are not allowed to send mail to (recipient).  When he attempts to reply or send attachment from his POP account using the web interface he is able to do so with no problems.  This leads me to believe it is an Outlook issue and not a problem with his email account itself.  No one else in the company is having this problem.  No changes have been made to his PC recently.  I also deleted and readded the account for good measure.
0
Comment
Question by:A.V.
  • 2
3 Comments
 
LVL 8

Accepted Solution

by:
mfteal earned 2000 total points
ID: 13731605
I don't know what would cause this to only occur for replies. However, I would suspect that following one or more of these 'general' fixes would work:

1) Delete and recreate the users' mail profile on their machine
2) Reinstall Outlook client
3) Rename the users' local copy of their profile on this PC (whilst logged in as another account with admin rights). Get them to log back in and try it with their new profile.

This will basically ensure that Outlook is set to it's default, working settings. You may find that just 1 or 2 of the steps is needed.
0
 
LVL 7

Author Comment

by:A.V.
ID: 13737384
Correction** He can receive but can not send at all...nor is he able to reply.  When he sends and email he immediately receives the undeliverable.  I did all of these things listed above to no avail.  Any other suggestions?  
0
 
LVL 8

Expert Comment

by:mfteal
ID: 13737894
Is the problem occuring for all emails - both internal and external? i.e. can he send to people connected to the same exchange server, but not external? If it only a problem with external addresses can other users on this same exchange server send emails to those external addresses?
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article describes how to import an Outlook PST file to Office 365 using a third party product to avoid Microsoft's Azure command line tool, saving you time.
This article will help to fix the below error for MS Exchange server 2010 I. Out Of office not working II. Certificate error "name on the security certificate is invalid or does not match the name of the site" III. Make Internal URLs and External…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Suggested Courses

872 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question