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message text is "garbled" in email when you attempt to reply or forward

A user sent an email message to our Everyone group, which everyone receive OK.  When any group member does a reply or forward to the email, part of the message text is "garbled."  Upon further research, the "garbled" part of the message is "pasted" text from an email sent the year before.  We are currently using Outlook 2003 on Exchange 2003.  The "copied" text came from an email generated last year when we were on Outlook 2000 on Exchange 2000. When I pasted a portion of the message text including the "garbled" text, into this Question body, the cyrillic symbols changed to text that appears to be in reverse order (almost can read in mirror.)  Any ideas on what is going on?   Following is the text from the email.
   

Please review the attached list and reply to this message as soon as possible to let me know which assignment you are interested in. We need your help!  Those who wish to volunteer should check with their supervisor to arrange for an alternate day off, within the same work week. ot dednimer era gniteeM launnA eht gnirud gnikrow eb lliw ohw seeyolpmE .rood txen tol gnikrap oclehS eht ni krap  

 

eht fo trap a eb ot nalp esaelp ,ton ro reetnulov ot elba era uoy rehtehW .tneve ynapmoc  .detaicerppa si noitapicitrap ruoY  yna evah uoy fI .wonk em tel esaelp ,snoitseggus ekam ot ekil dluow ro snoitseuq  kool I .uoy morf gniraeh ot drawrof

 

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jdr0b1ns0n
Asked:
jdr0b1ns0n
1 Solution
 
jdr0b1ns0nAuthor Commented:
We were able to replicate the problem several times when the sender's email editor is HTML (and we do the copy paste as described earlier) and the recipient's email editor is Word.  There's an anomaly in how the recipient's editor handles some hidden font attributes (such as symbols), thus causing garbled original email message text when recipient is replying to, or forwarding, the original email.  For now, our solution is to un-check the "Use Word as editor" options in Message Format under the Mail Format Tab.  Then when we reply to, or forward, the original email, the message text is not "garbled."

Is our "workaround" truly the solution, or have we found a program "bug"?  Appreciate any comments....
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Your problem is not a bug but rather a difference in the default encoding for each of your HTML editors.  Whoever wrote the original text most likely has an alternate "right to left" language enabled on their computer (probably Hebrew or Arabic).  Also, the message is probably using Unicode (UTF-8), which is becoming the standard... but many older programs generally have their default encoding set to Western European.

Here's the info from MS:  http://office.microsoft.com/en-us/assistance/HA011402611033.aspx

Also, Outlook 2003 automatically creates Unicode PST files.  If your messages are stored in an old PST file that was not created by Outlook 2003, you could get errors like these.  The best thing to do is let Outlook 2003 create a new PST file, copy all the items from your old PST file and then delete the old PST file.

Jeff
TechSoEasy
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