Vonage delay when connecting on outbound call

Posted on 2005-04-07
Last Modified: 2008-03-03
I have a new Vonage Small Business account running on a Linksys RT31P2 behind a fast SBC DSL connection which has an integrated router/DSL modem.  The voice quality is great, but there is one problem.  When I make an outbound call, the person on the other end answers, but I don't get connected for a second or two until after the person answers.  It's kind of annoying because I miss the person say "Hello" and then we both sit there waiting for the other person to talk.  Is this something that can be fixed or do I need to dump Vonage?  Specific troubleshooting trips would be great.
Question by:jschnei555
    1 Comment
    LVL 1

    Accepted Solution

    I have vonage and haven't noticed this problem.  Try rebooting your VoIP box first as this may solve some problems. Check the vonage faq to see if your service problem is mentioned (I looked and didn't see anything).  There is also a bandwith saver in the features page that may help the connection initiate sooner.  If vonage resources don't help, and ee can't provide a solution, I suggest you conact a vonage support rep Phone: 1-VONAGE-HELP (1-866-243-4357) or 1-732-650-6699  I have found that they're usually rather helpful.

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