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Vonage delay when connecting on outbound call

Posted on 2005-04-07
Medium Priority
Last Modified: 2008-03-03
I have a new Vonage Small Business account running on a Linksys RT31P2 behind a fast SBC DSL connection which has an integrated router/DSL modem.  The voice quality is great, but there is one problem.  When I make an outbound call, the person on the other end answers, but I don't get connected for a second or two until after the person answers.  It's kind of annoying because I miss the person say "Hello" and then we both sit there waiting for the other person to talk.  Is this something that can be fixed or do I need to dump Vonage?  Specific troubleshooting trips would be great.
Question by:jschnei555
1 Comment

Accepted Solution

arosboro earned 1000 total points
ID: 13775018
I have vonage and haven't noticed this problem.  Try rebooting your VoIP box first as this may solve some problems. Check the vonage faq https://www.vonage.com/help_knowledgeBase_index.php to see if your service problem is mentioned (I looked and didn't see anything).  There is also a bandwith saver in the features page that may help the connection initiate sooner.  If vonage resources don't help, and ee can't provide a solution, I suggest you conact a vonage support rep https://www.vonage.com/help_contactUs.php Phone: 1-VONAGE-HELP (1-866-243-4357) or 1-732-650-6699  I have found that they're usually rather helpful.

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