Lexmark X5270 All-In-One scanner will not install
Posted on 2005-04-08
I have a fairly new HP pavilion desktop computer running Windows XP pro. I'm not an IT expert, but I'm reasonably computer savvy for a "consumer." (I am a scientist in my day job.)
The HP came with a Lexmark All-in-one X5270 printer. The copier and printer work fine. Whenever I try to use the scanner, a box pops up in the middle of the screen saying "Preparing Lexmark all-in-one center for first use. Searching for scanning applications." There is no way to shut the box down, it never "finds" scanning applications (like Word, Adobe Photoshop, etc.) that are loaded on the computer, and I have to restart the machine to re-initialize. The scanner has never worked. We are now on our second printer (it's been 8 months; they replaced it under warranty.) Lexmark doesn't have a clue what the problem is. I think there is a software conflict. (Actually, I think their software just doesn't work) but I can't imagine mine is the only computer in the world with this problem. I've tried uninstalling and reinstalling. I used the disk. I downloaded the most recent version from lexmark's web site. I tried reinstalling with Norton Internet Security turned off and the Windows firewall off, but nothing seems to fix it. I don't think this is uninstalling properly so can't reinstall properly--I think there is a problem left over from the first failed install that's preventing subsequent correction efforts to take effect. Oh, I've also tried just installing the drivers and not the lexmark all-in-one software, but the scanner is never recognized by XP. I'm not sure if it is supposed to show up as a separate entity though. XP seems to know it is there, but nothing shows under "scanners and cameras."
Any advice would be appreciated.