Outlook 2003 was working with email but not now with SMTP, help!

Posted on 2005-04-08
Last Modified: 2008-03-03
I have a small business and I run outlook 2003 for a few email boxes.  I use a company called JUST for my email boxes(it's cheap, not hosting).  Well my ISP is

Over the 3 years my email has worked great, but over the last week I've been able to receive my pop email (Outlook) from directnic, but when I go to SEND email I get a kick back. Saying they can't find DirectNic servers. I have not changed any settings to my Outlook.

I talked to Directnic and they told me that it's a SBC Isp problem. They also said I should use SBC web based email and add my Directnic Pop accounts to that.

I really want to use OUTLOOK since I have a BUNCH of contact info in there.. Has anyone else had this happen?  It works great for 3 years then doesn't work.  Maybe I should change my email company.   Any good contact/cheap software out there?

Any help would be great.
Question by:paulbarstool
    LVL 9

    Accepted Solution

    I am a huge fan of Small Business Server 2003 which includes Exchange Server for your e-mail.  It is so much better than messing with POP3 settings.

    But I'm biased since I get paid to install it, so going back to your problem...

    It sounds like SBC Global did exactly what Earthlink did to me, block all outgoing mail unless you go through their server (as a spam reducing measure).  You'll need to find out from SBC what the mail server is that you are allowed to use.  (Maybe or

    Go to Tools -> Email Accounts -> View/Change existing e-mail -> Your Mail Account -> Change...
    Go to the Outgoing Mail Server (SMTP) setting and put in then test the account settings.  

    If you want to change providers without going the Exchange Server route, I use and recommend, for $99 per year you get unlimited mailboxes with unlimited size, and 500 MB of web space if you ever decide to use it.
    LVL 6

    Assisted Solution

    DanKoster is correct in assuming that SBC's server is blocking outgoing mail.  Call SBC and like Earthlink, they may have a different server where you can continue to do this.  If they ar reluctant to offer you the address, tell them you'll be cancelling their service and opting for a more customer-oriented one.  That always seems to work for me.

    Author Comment

    Thank you all for your help.  I actually went into SBC chat support and got someone to help me out. They told me I am most likely having a port 25 problem and that I should ** opt out of port 25.  I guess this is a port that spammers use alot.  So I applied to the opt out of port 25.  

    What I also did was in my account setup on Outlook 2003, I added my SBC account to my ADvanced SMTP settings.  Once I did this I was able to receive mail from and send mail via sbcglobal.  The other thing you have to do is reset your router.

    Here is the link:

    My attitude toward SBC changed after this chat session. I actually got help!
    Again thanks for your help.

    I have received a few more spam emails, but I just add them to my Junk list. I can live with that.

    Expert Comment

    I had a similar problem with Outlook 2003, and I also use Directnic, but I use ATT DSL.  I used the wizard in Outlook 2003 to add the email address that ATT gave me, and then copied the settings that it uses into my other POP3 account that I have on Directnic.  I wound up changing the outgoing mail server for ATT, copying a different port number into the outoing SMTP, and checking the "outoging server requires authentication" box, with my email username and email password (not the username and password that I use to log on for DSL).  That works, at least for now.  Cheers, Curtis

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