Connection to the Internet, OK; No email

Posted on 2005-04-09
Last Modified: 2011-04-14
My PC's running XP, has installed Outlook Express 6, Microsoft Outlook 2002 and Mozilla Thunderbird.
My connection to the Internet is fine: ISP is Hawk ( My web-based email with my ISP works OK. Problem is, when I try to use my other local email apps I get these error messages:
Outlook Express:
"The connection to the server has failed. Account: 'Hawk. -', Server: '', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E"

MS Outlook 2002:
"Task ' - Sending and Receiving' reported error (0x80042108) : 'Outlook is unable to connect to your incoming (POP3) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'"

Mozilla t-bird:
"Connection to server timed out"

Could it be the modem is malfunctioning?.
Please reply asap.
Thanks for any help or input

Efrain R Portales
Question by:efrain12
    LVL 49

    Expert Comment

    Is ur incoming mail server "" ?

    Did this issue started suddenly ?  I cannot seem to ping  Have you already checked with your ISP if that pop3 server is having any issues ?

    Author Comment

    Incoming mail server:
    outgoing mail server:

    Now, at this moment (4/9/05, 11:10 pm cst) there seems to be a problem with my ISP,
    but before I could access my web-based email, and no luck with the other email apps.

    LVL 49

    Expert Comment

    Even if the pop3 service is being stopped or having issues , you would still be able to view the emails going to webmail.

    check with your ISP if there is still an issue with pop3 server
    LVL 21

    Accepted Solution

    Since you are able to access web pages, your internet connection is obviously working.

    Since three different programs are having problems accessing your email, it's almost certainly not a problem with the programs, unless they are all configured incorrectly.

    All three error messages involve the POP3 server, so my bet would be that port 110 requests are being blocked by a firewall or internet security feature of some sort.

    You can test this by clicking START->RUN->CMD to open a command prompt.
    Then type in "ping" (w/o quotes)
    Assuming that the ping is successful (which would mean the server exists and is physically connected to your computer) then try typing in "telnet 110" (w/o quotes)

    Is that successful?  If ping was but telnet wasn't try turning off any firewalls or internet security suites you are running and trying again.

    Author Comment

    You were right, it was a firewall issue!,
    Thanks a lot. Thanks, EE

    Efrain R Portales

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