In the last two weeks I have gone through antivirus hell. I used to be able to clean somebody's computer, but now I have to pay Norton or McAfee to walk me through their procedures as they have changed everything so I can't get the problem solved. I have run into two viruses that block Norton from updating their files, so if it gets infected, you have to have help to clean the registry by hand. The customer of course will not spend the time online with Norton, but doesn't want to pay me as they say, well why do I pay you and Norton both. I do not understand why NAVDX no longer works either. Norton swears it does but we spent 3 hours on the phone today, and it would not find the virusdef files with the cfg switch. Is this a common problem now? I have just bought a new Norton 2005 and McAffee VirusScan and both of them are unable to do a clean install. On both installs something went wrong and the software would not work. After hours of crap from the vendors, they finally get it right, but this is insanity. These clowns want to sell me everything they can think of, Firewall and spyware blocking, etc, etc but they can't even get an install right.
Is there any antivirus software for Windows XP that can be trusted? I saw something about Shield Pro 2005, but I have never heard of it before. Are there any others that WORK?
Norton and McAfee work, but the wasted hours on their damn help lines is simply intolerable. Especially with NAVDX no longer working. That used to be the way you got the computer clean so you could do a simple install after it was clean.