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Benq Wireless AWL500 router cannot be accessed

Hi,
I currently have a laptop Benq joybook 8000 with NTL cable modem connected to Benq AWL500 wireless transmitter.
I cannot access the router admin area. I have set the IP to the default, 192.168.1.1.
I am assuming that if I enter the above IP then I will access the admin area of the router, but no joy. I have spent the weekend trying and am at the end of the road.
Any help would be much appreciated.
Scott
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scottsanpedro
Asked:
scottsanpedro
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1 Solution
 
2hypeCommented:
Have you ever been able to get to the admin GUI area?

I would reset the Access Point.  Ensure you are getting a DHCP address from the Wirless AP.  Can you Ping the Router?

If you can ping the router?  Ping 192.168.1.1 and see if you get a reply.

If you get a reply, I would assume there must be something wrong with the router.  Try to reset it and see if you can access it then.
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scottsanpedroAuthor Commented:
yes i have accessed it before.
I have set the IP for the router from the Benq device_search.exe tool. I'm assuming that will set it?
I have tried pinging the above address and got no reply.
I just ran ipconfig /all and got the default gateway as 82.12.9.254. DHCP is enabled
Is the default gateway the router address.
Sorry, up on databases but not networks ::)
Many thanks
Scott
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2hypeCommented:
The Default Gateway should be pointed to your router.  That Address looks like you are getting an address from the internet service provider.

Go to Control Panel, Network Connections, Right Click your NIC and select Properties, Click on TCP/IP and click properties and change the setting to below.

I would Manually set your IP Address on your computer to this.

IPADDRESS:  192.168.1.10
Sub Net  Mask:  255.255.255.0
Default Gateway: 192.168.1.1

DNS:  192.168.1.1

You should then be able to access the GUI Interface.  Ensure you enable DHCP on the Wireless Access Point.  After you enable DHCP set the IP Address back to DHCP and see if you get an address from the Access point. Your address should look something like 192.168.1.x
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scottsanpedroAuthor Commented:
the points are yours.
I accessed the router.
BUT I changed to DHCP on the router and after a couple of reboots  the system allocated a new IP
192.168.100.10
Now I can't re-access the router. not showing up by accessing that IP address
Many thanks up till now. really appreciate it

Scott
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2hypeCommented:
What Address Did the Router Assign you?  Can you ping the router?
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scottsanpedroAuthor Commented:
Hi,
Sorry didn't get backto you yesterday. Got to a point where I couldn't continue. I will check this evening after work and ping the system. I will try to do some reading on the issue today.
I'm happy to clear the question up now as I have got loads further than before.
If I get problem would it be ok to contact you again.
Many thanks
Scott
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2hypeCommented:
Just post any more problems that you come accross and I will be glad to help
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scottsanpedroAuthor Commented:
Hi again..
Sorry to cxome back. I can't conect to the net at home at all now.
I have re-done the above but this time no connection. I have pinged the Router and get response and can now access the router, but no live connection.

I get this error when trying to disable the connection;

' It is not possible to disable the connection at this
time. This connection may be using one oR more protocols
that do not support plug and play, or it may have been
initiated by another user or the system account.'

I'm stuck :)

Thanks again

Scott
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2hypeCommented:
Enusure that it is setup correctly.  Does your ISP assign you DHCP addresses or Does it give you a static address.

If static Under the WAN Section ensure you configured it correctly.  Enter the values from the ISP or ensure it is set to DHCP if they assign the addresses.  Ensure the Internet Connection plugs into the WAN port on the wirless AP.
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