DSL Connection Got Bumped & Can't Get Back Online

George, if the hard disk really is "full" and there is insufficient room for 98 to open it's swap file or save temporary files, the OS simply will not function correctly.  You have to make room first for the OS to function, before anything like DSL access will work. It all depends on how full "full" means.  If it just happened without warning and without him doing anything in particular, it probably means the hard disk just reached the point that there was insufficient room left to function.

TO make some immediate room, you can delete all the temporary files in internet explorer.  That can amount to a bunch of room.  It is not a permanent fix, but may give you enough free space to determine that the DSL connection is, or is not, still functioning correctly.  That is where you should start, because nothing will work right without enough free space.

George I suggest telling ur friend do do this :

Go to Start > Programs>Accesories>System Tools and run Disk Cleanup. This will automatically delete all the temp files etc and anything else that might be wsting space.

Secondly you might wanna tell ur friend to get rid of some movie files or something that he has on that drive or get a larger hard disk.

Any chance that the failure was temporary? Have him check his wirings etc and the lights status of the DSL modem just in case its showing some error.

Have them run Adaware and Spybot just in case its the one causing problems.
Spybot : http://security.kolla.de/
Adaware: http://www.lavasoftusa.com/software/adaware/


Dan

Hi Everyone:

       Thanks so much for the wide array of suggestions to try out.  I have forwarded this information to my friend and currently awaiting the outcome.  As soon as I hear something, I will post back the results and close this open thread accordingly.

       Once again, many thanks to each expert who participated in this post.  As usual, I found each response rich in content.

        George

Hi There:

       Thanks so much for the followups.  My friend finally got back with me and indicated there was a problem with the ISP of the DSL service.  He did not give me specifics other than the issue is resolved.  

       Thanks again for the followups.

       George