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Global Address Lists on Networked PC's do not match the Active Directory on Microsoft Server 2003

We run around 30 networked Desktop PC's from a Windows 2003 Server (mail server & file server). For the last 2 weeks, any changes to the Active Directory have not been "updated" on the local machines Global Address List. I have tried re-building the offline folder on the server, and then re-downloading the GAL to the desktop, but this does not fix the problem.

The examples of changes made to the AD are things like new email accounts, new contact groups, etc. The unusual thing is though that these changes are appearing on the server when you work on within the Exchange or Active Directory, but simply do not show up on User PC's or even the Outlook client on the file server itself!

Baffled!
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jadeia
Asked:
jadeia
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1 Solution
 
SembeeCommented:
What version of Exchange and Outlook are you using? 2003 in both cases?
Sounds like your offline address book isn't updating correctly. There are a number of causes for this. You need to look through the event log on the server to see if there are warnings or errors which could indicate the cause of the problem.

If you configure a machine with Outlook 2003 but without cached mode enabled, does the Address Book appear correctly?

Oh and we have a dedicated Exchange Topic Area where you might have got a quicker response: http://www.experts-exchange.com/Networking/Email_Groupware/Exchange_Server/

Simon
Exchange MVP.

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jadeiaAuthor Commented:
Yes 2003 in both cases.

Its definately the offline address book, and no matter how many times I manually rebuild it nothing fixes the issue.

I have taken cached mode off the local pcs and this too doesnt seem to be working.

I'm going to trawl through the logs and have a deeper look.

Thanks for the link! Should I close down this question and re-open it over there?
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SembeeCommented:
You can leave the question here if you wish... Exchange questions pop up here all the time which is why I monitor it as well.

I have some information on the offline address book on my web site. You might want to look through that as well.

http://www.amset.info/exchange/oab-error.asp

Simon.
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jadeiaAuthor Commented:
Well nothing is working, and to top it off my IT company is also at a loss. When I do figure it out, I will make sure I post the answer here so as to possibly help someone else in this very frustrating situation.
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SembeeCommented:
If switching off cached mode also shows an out of date address book, then it isn't the OAB at fault. The OAB is generated from the GAL, so it is the GAL that you need to look at.

Use ESM, Recipients, All Global Address Lists, Default. Look at the Properties and then choose Preview. Do you see the missing users listed there?

Simon.
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jadeiaAuthor Commented:
Yes the recipients all appear under the Exchange Server Manager by previewing the global address list.

Just not on any local machine -- it's going to be one littler tick box Ive missed Im sure, but if thats right, its also a lot of other people missing it :)  

If you have any further ideas please shoot, Im open to try anything.
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SembeeCommented:
Is this still an issue?
Have you tried what I suggested above?
Please update.

Simon.
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jadeiaAuthor Commented:
Rebooted the Mail Server *cough* and it fixed it...   *smack*
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