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Strange Terminal Services Issue

Posted on 2005-04-11
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Last Modified: 2012-05-05
Hello,

I have a Windows 2000 Server running Terminal Services for 5 thin clients.  Suddenly, each time a person logs in from the thin clients it creates a new profile on the server under Documents and Settings.  It's also saying to 2 users each time they log in that they have only a few logins left under a temporary license.  Since we have more than enough licenses, I have no idea.
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Question by:hydrazi
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Expert Comment

by:joedoe58
ID: 13754869
You will have to activate your licences. follow the instructions in the following link:
http://www.microsoft.com/technet/prodtechnol/win2kts/evaluate/featfunc/tslicens.mspx
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Author Comment

by:hydrazi
ID: 13774338
Hello,

Ok, I tried reactivating the licenses and have no change to the issue except now I have one thin client that is refused the right to login.  I did replace a thin client, but shouldn't it just work?  I inherited this setup from another consultant and it is very weird stuff.

I have 6 permanent licenses and know nothing about them.  We have no supporting "paper" information on them.  Therefore, according to Microsoft, we can forget trying to install another license without that.

Any help is appreciated.
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Author Comment

by:hydrazi
ID: 13801507
I desperately need to get this working again.  There are not 6 thin clients using these licenses.  Is there any way to transfer one of these licenses?  I need to get this thin client running.  It's a very busy Humane Society shelter with limited funds.
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Expert Comment

by:joedoe58
ID: 13802394
You have two types of licenses in w2k3 per user and per device. If you have your server set up per device you have to call Microsofts to transfer the license from one device to a new device. If it is per user there should not be a problem since the license server just checks the number of concurrents sessions
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Author Comment

by:hydrazi
ID: 13802973
Hello,

I have a Windows 2000 Small Business Server that has Terminal Services running and 6 client licenses.  There are only 5 devices.  SOmething is wrong.  Every time folks login on the 5 devices, it creates a new profile on the server (username.domainname.015, then .016, etc.) under Documents and Settings.

I have one thin client, that as of a few days ago, is not allowed to connect at all.  It could not be provided a license.  It was installed a few weeks ago, but has not had this problem in that time until 2 days ago.

I believe that moving the license by talk to Microsoft might solve one, but not the other problem.
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Expert Comment

by:joedoe58
ID: 13804549
Have you checked your licensing server that it is active and have network connection to your Terminal Server if it is deployed on another box? Have you installed any hotfixes lately? Can you see on your licensing server if there are any licenses available for clients to use?
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Author Comment

by:hydrazi
ID: 13805060
Hi,

There is only this one server on their entire network.  The licensing module is running, I can open and view that it says 6 licenses are in use.  4 of the machines that have those licenses are listed as UNKNOWN.

I have run and applied Windows Updates as they have come available.
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joedoe58 earned 1000 total points
ID: 13806856
That is your problem that you have licenses dedicated to devices that is unknown to the licensing server. The only way you can reclaim these licenses is to contact Microsoft Clearinghouse to straighten things out. You can do so via internet or via phone but you have to synchronize your license database with your actual clients. Why I asked if you had done some updates is that there are certain circumstances where an applied hotfix will break functionality in the licensing server but still the only option to fix it is to contact Microsoft
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