We have a Baystack Advanced Remote Node Router (model: CV1001004) that utilizes a 64kb line to link traffic with another branch of our company in another province (state); basically a WAN.
We run the HEAT application ( a program that allows us to log calls and send out technicians to job sites ) at our branch whereby packets of data are sent over the WAN via the router to our HEAT program. Jobs are logged at our main branch and then sent down to us, we respond to the jobs and can allocate the required technicians and equipment accordingly.
Our user of the HEAT program is constantly experiencing ODBC errors in the program which have been narrowed down to being caused by other traffic present on the line (our Main Branch runs queries, store procedures and reports off our database throughout the day). Installing a bigger line, upping it to 128kb, has been said will solve this problem and the ODBC errors will cease but this is a costly solution and I would like to know if there is a way we can program this specific router and give HEAT traffic priority on the line which will hopefully in turn stop ODBC errors occurring on the HEAT program.
Thanks in advance