Name not being resolved - email undeliverable
Posted on 2005-04-13
I having a very troubling issue with one of my internal clients. Other clients' email are being returned to them as undeliverable. Please note details (user name/company name removed for security):
From: System Administrator
Sent: Friday, April 1, 2005 8:46 PM
Cc: 'FirstName LastName'
Subject: Undeliverable: Subject
Your message did not reach some or all of the intended recipients.
Sent: 4/1/2005 8:46 PM
The following recipient(s) could not be reached:
'FirstName LastName' on 4/1/2005 8:46 AM
The recipient name is not recognized
The MTS-ID of the original message is: c=US;a= ;p=Partial Company Name;l=SERVER-050401124627Z-189
Additionally, when I looked at the email returned from the System Admin and double-click on the recipient's name, the last tab titled 'Email Addresses' is blank.
I have gone the route of:
a. copying all the user's mail, contact and calendar items to a *.pst file.
b. deleting the outlook client profile.
c. deleting the mailbox from the server.
d. creating a new mailbox on the server.
e. creating a new outlook client profile.
f. importing all the information from the *.pst file back into outlook.
And still, the problem persists.
MS suggested this may have to do with a "local cache" on the sender's computer when composing the email, meaning that when they type the email and type in the recipient's name, Outlook/Exchange will automatically do name resolution (same thing as pressing ALT+K after typing the person's name in the TO: field). On Outlook 2000/XP, a drop down appears when you begin to type a person's name that lists possible names. By right-clicking on one of these, you can delete it.
Only problem with that is that most of the clients are running on Outlook 97 and this version of Outlook doesn't have this feature. It appears as if name resolution occurs because the name gets underlined. But when the sender sends the email, it bounces back immediately. So I kind of dissed this theory.
Can anyone assist and is there a step that I have left out?