Lotus Notes PDF Attachment Fails to Open in Notes but opens from Windows Explorer

Posted on 2005-04-13
Last Modified: 2013-12-18
Have a user with the following complaint that I cannot reproduce:

>>When I access a note with a .pdf attachment and try to open it within Lotus Notes, I get the following error message:

>>Title:      Lotus Notes
>>Msg:      Sorry, an application to open this document cannot be found.

>>However, if I detach the file and then double-click on it, my Adobe Acrobat reader loads and I can view the attachment.  

If the file can be opened from Windows Explorer, why can't it be opened from within the Notes email document?
Question by:MJKessler
    LVL 46

    Expert Comment

    by:Sjef Bosman
    What version of the Notes client do you have? In R6, Adobe Acrobat Reader opens (or should open).
    LVL 24

    Expert Comment

    Try reinstalling Adobe reader..Possible registry corruption or product did not register properly for other apps to recognize !


    Author Comment

    Notes client is 6.0.3.  

    We are going to reinstall Adobe reader.  What we seek is an answer to why Windows Explorer can open the PDF but not Notes.

    Author Comment

    Rechecked with user on his Notes client.  It is 6.5.3.  
    LVL 24

    Accepted Solution

    From windows explorer.. it will associate extensions to programs and run it by executing programe %1 (file as parameter).. embedded attachments in notes does it differently than shelling out program.exe  %1.. It directly exceutes pdf.. Thus relying ot registry .. to pick up the object code and then get object program.. Hope it is clear
    LVL 14

    Expert Comment

    Is your OS XP?

    - Partha

    Author Comment

    Yes - the OS is XP.  

    We also ran a test based on HemanthaKumar's explanation.  On a test machine without the PDF launch problem, we changed the association of PDF from Adobe to NotePad in the Registry.  Notes was able to launch Notepad when we accessed the PDF attachment.  This showed that Notes relied on the registry.  We are waiting for the user with the problem to be available for us to reinstall Adobe reader to see what impact that has.

    Expert Comment

    Hi ,
    I got similar Lotus notes problem that is unable to open pdf files.

    the message when I try to open pdf file from lotus notes is:

    Sorry, an application to open this document cannot be found.

    My lotus notes version is:
    client 6.5.4
    win XP
    reinstalled twice acrobat 7.0

    some suggestions?

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